Customer Care Associate

Req ID: 363988 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Customer Care Associate to join our team in Lincoln, Nebraska (US-NE), United States (US).

 

*Must Live in Continental United States**

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

 

Pay for this role is $20.00hr

 

The required schedule availability for this position is Monday-Friday 8:00 am to 5:30 pm (Central Time), Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements.

 

Basic Qualifications:

• 1 year experience multi level stake holder communication through email, chat, and telephony
• 1 year insurance industry experience
• 1 year training in call centre setting
• 1 year computer experience with Window’s PC applications
• High School completion or equivalent

 

Responsibilities:

• Ensuring customer satisfaction and strive to meet service standards.
• Ordering and reviewing paper files for policy information as well searching internal systems for unknown policies.
• Review incoming written complaints and respond to the client with findings
• Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
• Ability to sit at a desk for extended periods.  
• Provide backup assistance to the call center when needed.

 

#INDBPO

 

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process

*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

Must Pass Drug screen

Must Pass a background check with Education check and employment verification check.

 

This job posting is for active vacancies. Applications are pre-screened using artificial intelligence technology and reviewed by NTT DATA recruiters.

 

Remote Working and Technology Requirements

To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology.

Technology

• NTT DATA will provide a computer and headset for remote work.
• Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
• Failure to return equipment may result in collection actions and/or other consequences.
• Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
• A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.

 

Technical Performance and Issue Tracking

• Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
• Remote employees must adhere to all technical support procedures and protocols.
• Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

 

Remote Workspace

Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

• Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.
• The workspace must be a permanent, unencumbered location used daily for work.
• Employees must work with minimal distractions that do not interfere with business operations or service delivery.
• Ideally, the workspace is isolated from other household members and used exclusively for job du