Senior IT Director, ERP Applications

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Job Overview

The Senior IT Director, ERP Applications owns Komatsu’s SAP S/4HANA transformation and long-term ERP operating model. This role is accountable for delivering a successful implementation and ensuring the organization is prepared to operate, support, and continuously improve the platform post go-live—driving system stability, adoption, and sustained business value.

 

As a trusted business and technology leader, this individual quickly builds credibility with executive and functional stakeholders, aligning ERP strategy, process design, and organizational readiness to fully embed ERP capabilities into day-to-day operations.

 

This role requires a leader with strong business acumen, deep technical expertise across platforms, and a proven track record leading large-scale transformation programs and complex vendor ecosystems.

 

What Success Looks Like

SAP S/4HANA operating as a stable, trusted enterprise platform
Clear business ownership of ERP-enabled processes
A scalable ERP support model with defined accountability
Measurable improvements in efficiency, data quality, and decision-making
Reduced post-go-live risk and reliance on external vendors over time

Key Job Responsibilities

Executive Leadership & Strategy
o    Own the end‑to‑end ERP lifecycle, including transformation strategy, implementation delivery, and transition to steady‑state operations.
o    Define and maintain a multi‑year ERP roadmap that integrates process harmonization, data standardization, technology modernization, and post‑go‑live optimization.
o    Establish a clear ERP operating model that defines accountability for run, enhance, and innovate activities following implementation.
o    Anticipate future technology, business, and industry trends to ensure ERP capabilities continue to enable enterprise performance.

Transformation, Stabilization & Operational Readiness
o    Lead the full ERP lifecycle from design through deployment, stabilization, and transition to steady‑state operations.
o    Ensure the organization is prepared to support, maintain, and evolve the ERP platform through clearly defined ownership, support structures, and operating processes.
o    Own hypercare and stabilization phases, ensuring performance, adoption, and business confidence are established before transitioning to normal operations.
o    Drive enterprise process harmonization and ensure standardized processes are embedded into daily operations and performance management.

Business Relationship Management
o    Establish trust and credibility with executive and functional leaders by demonstrating deep understanding of their operational priorities and challenges.
o    Operate as the enterprise integrator—aligning business strategy, process ownership, and ERP execution to deliver measurable performance improvements.
o    Partner with business leaders to transition from a “project mindset” to operational ownership of ERP‑enabled processes.
o    Ensure transparent, consistent communication of ERP performance, risks, and outcomes during both transformation and steady‑state operations.

Vendor & Partner Governance
o    Serve as the single accountable executive owner for ERP vendors across implementation and post‑implementation support, ensuring delivery quality, operational stability, and value realization.
o    Transition vendor engagement models from implementation‑focused delivery to sustainable support and optimization frameworks.
o    Hold partners accountable for business outcomes, not just technical milestones.

Technology & Operations Oversight
o    Ensure ERP platforms and surrounding systems operate reliably and securely during migration and in steady‑state operations.
o    Establish ERP service management, monitoring, escalation, and performance metrics to support reliable day‑to‑day operations post‑go‑live.
o    Own ERP operational risk management, including cybersecurity, compliance, licensing, and resilience.
o    Ensure legacy systems are responsibly decommissioned or integrated following ERP deployment.

Talent Development & Team Leadership
o    Build and lead a senior ERP leadership organization spanning ERP systems, enterprise applications, data/integration, and business transformation.
o    Develop internal capabilities to support, operate, and continuously improve the ERP platform—reducing long‑term reliance on external partners.
o    Create a culture that treats ERP as a lon