Pool Attendant-No.9-Seasonal

CULTURE:

Join a team that's been welcoming guests for more than a century. At Pinehurst our Culture is critical to delivering a consistent guest, member and employee experience. Our Purpose is, “As the Cradle of American Golf, we honor timeless traditions and inspire legendary stories, one smile, one round, one moment at a time.” Our Values are; Genuine Hospitality, Be Trustworthy, Good Stewards and Inspired Innovation. If you’re seeking a heartfelt workplace then Pinehurst is the place for you. Every role contributes to upholding our treasured culture, performs their job duties consistently and handles other job duties as assigned in our ever-changing environment.


SUMMARY
Responsible for insuring all Members have proper access to pool area. Meet, greet and check in of members as they enter the pool area. Responsible for serving food and beverage to members in the pool and surrounding areas according to Pinehurst No 9 standards in a timely manner

EDUCATION and EXPERIENCE:
High school diploma or general education degree (GED) required and a minimum of one year related experience; or an equivalent combination of education and experience

CERTIFICATES, LICENSES, REGISTRATIONS:
CPR/AED certifications

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Responsible for serving food and beverage to members and guests in the pool and surrounding cabana areas according to No. 9 standards in a timely manner
• Responsible for complete and efficient setup, breakdown, and clean-up of the pool dining areas including straightening all lounge chairs and chairs to diagram and setting out towels.
• Responsible for knowledge of menus and daily specials
• Responsible for providing quality bar, wine, and cocktail service within North Carolina ABC guidelines and in accordance with Pinehurst’s standards and Pinehurst Resort's Alcoholic Beverage Service Policy
• Operate Micros POS system with accuracy and efficiency.
• Responsible for maintaining cash banks (where applicable), ensuring complete and accurate client billing with legible documentation of all transactions to include totaling, accepting payment, and processing the payments. If Guest is staying in the hotel, request "Guest resort id card."
• Responsible for proper gathering, maintaining, return and storage of all F&B operational equipment and assisting with the security and loss prevention of equipment.
• Maintain overall presentation of pool areas by ensuring that tables and chairs are clean and straight, floors, walls, and restrooms are clean; light bulbs are not burnt out and condiments are clean and full according to standards.
• Assist in the orientation and training of new Employees.
• Fold towels according to specified standards.
• Alert Supervisor immediately if a Member has a suggestion, complaint, or issue.
• Participate in Employee meetings, training, and daily line ups
• Maintain Guest confidentiality.
• Observe diners to fulfill any additional requests and to perceive when meals have been completed.
• Assist Guest with food selection and information about food items.
• Participate and assist in controlling the loss and waste of food and beverage product and following F&B guidelines with regard to staff food and beverage consumption.
• Responsible for knowledge of Pinehurst's facilities and amenities to assist Guests with directions and questions.
• Responsible for communication with Stewarding every day at 2PM and 5PM for trash pick up and Laundry when running low on towels and when towel bins are 3/4 full.
• Fill out requisition immediately at night so cabana can be re stocked as opening duty.
• Because of the fluctuating demands of No 9’s operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or directed.
• Adhere to all of the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Responsible for providing food and beverage service at it's finest in all aspects and modes of dining activity.
• Responsible for proper and efficient dining and banquet setup
• Perform and maintain Pinehurst's operating standards and standards of service.
• Perform other job duties as assigned
• Adhere to all Property and Department standards including Safety Guidelines.
• In this position you will be expected to be available to work in various locations of Food and Beverage outlets depending on business levels. In addition, you will be expected to