Sales Operations Manager

About Telnyx

At Telnyx, we’re architecting and amplifying access to global connectivity. We power communications, wireless, networking and storage from our private, global, multi-cloud IP network all the way out to the hyperlocal edge. And we make this edge infrastructure easily available through intuitive APIs housed in one space.

We’re interested in solving real-world problems, modernizing the antiquated and automating the manual. In building solutions that make connectivity simple and accessible, we’re laying the foundation for a future of endless innovation and interconnected technology. Our shared vision is a future where people, devices and applications can seamlessly connect across the globe.

We are seeking a highly motivated and experienced Sales Operations Manager to join our dynamic team. As the Sales Operations Manager, you will play a critical role in optimizing our sales processes and driving efficiency within the sales organization. You will be responsible for managing sales operations activities, implementing effective strategies, and ensuring seamless coordination between sales, marketing, finance, and other cross-functional teams. This is a key leadership position that requires strong analytical skills, strategic thinking, and the ability to effectively communicate and collaborate with stakeholders at all levels.

Responsibilities:

1. Sales Process Optimization:

   • Streamline and optimize sales processes to enhance overall efficiency and effectiveness.
   • Identify areas for improvement, propose solutions, and implement best practices.
   • Monitor and analyze sales metrics to identify trends and make data-driven recommendations for process enhancements.

2. Sales Forecasting and Planning:

   • Collaborate with sales leadership to develop accurate sales forecasts and sales targets.
   • Monitor and analyze sales pipeline data to ensure accurate forecasting and identify gaps or risks.
   • Provide insights and recommendations to drive revenue growth and achieve sales goals.

3. Sales Analytics and Reporting:

   • Develop and maintain sales analytics dashboards and reports to track key performance indicators (KPIs).
   • Provide regular reports and insights to sales leadership and other stakeholders.
   • Conduct in-depth analysis to identify sales trends, opportunities, and areas of improvement.

4. CRM Management:

   • Oversee the administration and maintenance of the customer relationship management (CRM) system.
   • Ensure data accuracy and consistency within the CRM database.
   • Train and support sales teams on CRM usage and best practices.

5. Sales Enablement:

   • Collaborate with marketing and sales enablement teams to develop sales collateral, tools, and resources.
   • Implement sales enablement initiatives to enhance sales productivity and effectiveness.
   • Provide sales teams with training, guidance, and ongoing support to maximize their performance.

6. Cross-functional Collaboration:

   • Foster strong relationships and effective communication with cross-functional teams, including marketing, finance, operations, and product management.
   • Collaborate with stakeholders to align sales operations strategies with overall business objectives.
   • Act as a liaison between sales and other departments to ensure coordination and effective execution of initiatives.

Requirements:

• Bachelor's degree in business, finance, or a related field (MBA preferred).
• Proven experience in sales operations or a related role, preferably in a technology or B2B environment.
• Strong analytical skills with the ability to interpret complex data and provide actionable insights.
• Proficiency in CRM systems (e.g., Salesforce) and other sales enablement tools.
• Excellent project management and organizational skills, with the ability to handle multiple priorities.
• Demonstrated ability to collaborate and influence stakeholders at various levels.
• Strong problem-solving skills and a proactive mindset.
• Exceptional communication and presentation skills.

Bring Your Authentic Self to Telnyx

Telnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds. We believe diversity drives innovation. We are committed to building a culture where difference is valued and creating avenues of equity for underserved groups. While we are still a work in progress, we are actively seeking folks who are  passionate about building a p