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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

This role is responsible for managing a team of project and program managers that utilize Waterfall and/or Agile methodologies to execute short- and long-term initiatives that support Mortgage Servicing objectives. This individual will interact and partner with the executives in charge of Mortgage Servicing, senior operations process, and production leaders, as well as key business partners within technology, risk, business stakeholders and process owners to help shape process strategies for assigned services and operationalize changes. Critical to establishing and managing these relationships will be the ability to understand lines of business strategies, goals, and objectives to effectively translate those operating requirements into people, process, and technology enablement capabilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 
1.    Project/Program Management: Lead a team of project managers and program managers that support multiple practices across Mortgage Servicing. This team will manage the end-to-end delivery of projects, ensuring they are completed on time, within budget, and meet quality standards. Responsible for ensuring team is operating at peak efficiency and delivering quality results within the expected delivery timeframe leveraging capacity planning tools
2.    Stakeholder Management: Collaborate with key stakeholders to ensure scope/objectives are clearly defined to achieve business goals. Act as the primary point of contact, understanding stakeholder needs, expectations, and ensuring regular communication. 
3.    Team Coordination: Collaborate with key partners and cross functional teams such as Product Ownership, Technology, Risk, Finance, Legal, Marketing, Vendor Management to ensure alignment and expectations for successful execution of projects. Use knowledge of business, key processes, and Agile framework to proactively identify roadblocks to the team's success.
4.    Budget and Resource Management: Oversee resource allocation and budgets for delivery of projects, ensuring all financials are in line with expectations. Develop resource allocation plans, financial budget and forecasts, vendor spend, offshore resources and demand.
5.    Quality Assurance: Ensure that the business outcomes meet high-quality standards and client satisfaction metrics.
6.    Risk Management: Identify potential risks to delivery, mitigation, and report to senior leadership, as necessary. Support audit reviews (internal, external and investors) and compliance requests and inquiries. Ensure all Project Management Lifecycle process and procedures are followed supporting Information Security, Risk, Audit, Investor, State and Federal guidelines. 
7.    Process Improvement/Implementation: Foster an environment of continuous improvement in the delivery process. Develop and manage implementation plan to support roll out of people, process, technology changes into production environments. Review components of processes to identify potential areas of process/system improvement, implement best practices to reduce nonvalue added process variation and improve service quality and efficiency. Keep abreast of industry trends and demonstrate thought leadership to lead change with the organization. Ensure that all systems and processes are designed to establ