Account Manager

What you will do:

• You will represent and JCI’s Digital Systems business at large to a set of defined customer accounts. You will also become a member of a highly motivated, winning team fostering a can-do attitude and creative problem solving on behalf of our clients. 
• You will be responsible for selling IWMS systems, analytics and sensor technology, reservation systems and other digital directly, and in partnership with integrators and 3rd party sellers.  
• You will work with Customer Success Managers to drive Customer Business Reviews, Discovery Sessions and other engagements to ensure a complete understanding of customers, their needs and issues and the plans that they have to improve their business and their real estate portfolio.  
• Leadership coaching will be a constant throughout your career. Investing in our people is a high priority at JCI. Your sales leaders will onboard you with all the programs, product and company information you need to succeed. 

How you will do it: 

• Build relationships with existing customers while expanding growth year-over-year. 
• Learn digital products, their use cases and best-practices for using the technology so that you can provide sound consulting and advice to our clients. 
• Create custom marketing strategies to help your customers grow. 
• As needed, you will receive support from our market leaders and a marketing manager. 
• Assist your customer to selecting and ordering the best FM:Systems products to meet their client’s needs. 
• This includes coaching them on their selling approach, product specifications/performance and application regulations which may vary by job. 
• Negotiate prices and terms of sale. 
• Ensure customers participate and attend our industry-leading training classes offered locally and virtually. 
• Our local service managers are best-in-class providing your customer a great resource to improve their quality in the field and increase consumer confidence as they build their business. 
• Perform to plan. 
• Set weekly, monthly, quarterly and annual sales goals for overall sales, sales calls, product mix/segmentation, new dealer registrations, training, as well as many other sales metrics. 

What we look for: 

• Bachelor’s Degree or an equivalent combination of education and experience. 
• HVAC industry experience (preferred) 
• Minimum 3+ years of direct outside sales experience. 
• Must be able to use Microsoft Office and Salesforce.com. 
• Travel required to each customer within aligned market. 
• Self-motivated individuals with a high energy level and desire to achieve goals beyond what is required. 
• The right fit is driven to become #1 in the region and across the entire company! 
• High-performing sales individuals with an understanding of the sales process/cycle and knowledge of principles and methods for showing, promoting, and selling products or services. Anyone can sell a box, what separates you from the competition? 
• Ability to utilize sales process to uncover customer objections/concerns and determine appropriate solutions, while maintaining a plan of action until desired results are achieved. 
• Understand the principles and processes for providing best-in-class customer service. 
• Know what a customer needs before they ask. 
• Exceed customer expectations with your level of service, knowledge and response time. 
• Customer satisfaction is key to your success. 
• Ability to listen, gain trust and bring to closure an action, project, resolution, or sale with customers. 
• Business acumen including sales forecasting, opportunity management and customer planning. 
• Ability to understand and communicate in today’s technologically driven business environment. 

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit