Senior Specialist, Business Operations and Innovation

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

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Position Summary:

The Business System's Operations team is located at the intersection of Product, Scheduling & Cell Logistics, IT, and System Support Teams. This is a multi-disciplinary role requiring skills in Product Operations, Process Improvement, Project Management, and Reporting & Analytics.

The Sr. Specialist Business Systems Operations should feel at home breaking down complex technical explanations for audiences of non-SMEs, defining and leading the resolution timeline of production defects, driving consensus across diverse groups of stakeholders as to system best practices, and rolling up their sleeves to execute and improve manual processes.

Process improvement's identified and implemented by the Sr. Specialist Business Systems Operations will play a key role in the growth of Patient Operations. As Bristol Myers Squibb's Cell Therapy business grows rapidly through the commercialization of its first CAR-T products, the processes supporting ongoing business operations for the GPS (Global Patient Services) system need to scale with the growth in size of its user base.

The Sr. Specialist Business Systems Operations reports through the Sr. Manager Business Systems Operations in the Global Patient Operations organization. Together they partner closely with teams from Product, Scheduling & Cell Logistics, Quality, Apheresis Operations, Learning & Development, Support teams from multiple integrated systems, and IT partners to drive the prioritization of maintenance releases and communication around production defects. They tactfully divide their impact across ongoing daily operational execution and longer-term projects to support the growth of the GPS System. The team owns the process and leads the response to critical Business Continuity Events impacting the system or healthcare providers' ability to use it.

This is an exciting opportunity for a multi-faceted candidate to take on an growth-oriented role at the cutting edge of Cell Therapy.

Responsibilities:

Business Operations Management, Process Improvement

• Understand key Patient Operations, Scheduling and Cell Logistics, and Apheresis Operations business processes and workflows to support daily operational business needs
• Identify opportunities to streamline, automate, and innovate key Patient Operations business processes

Product Operations

• Own GPS Support production defect fix backlog, manage backlog intake and prioritize open defects based on business impact
• Conduct interviews with end-users and stakeholder to determine business impact of production issues
• Own communications channels for updates on resolution, available workarounds, and impact of production defects
• Partner closely with IT Support teams to quickly understand severity of issues and communicate resolution plans
• Own release delivery activities for maintenance releases, including testing review / approval and ensuring proper change management requirements are completed
• Manage user access request, approval, and training verification processes

Compliance:

• Own Patient Operations recurring quality review processes (internal and external user access, audit trail reporting, etc.)
• Manage relevant audit requests, findings, and remediation actions
• Manage Business System Owner responsibilities for maintaining<