Senior Business Systems Administrator

At Guild, we believe talent is everywhere and that opportunity should be too. We continue to have our home and headquarters in Denver, but we have embraced a distributed model of working to reach the best talent in the United States. While some roles may require proximity to our Denver office, roles based outside of our Denver office can sit in any of the following 32 states: AZ, CA, CO, CT, FL, GA, ID, IL, IN, KS, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI and Washington D.C. Please only apply if you are able to live and work full-time in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. 

If you are an Internal Candidate, please apply via our Internal Job Board. 

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To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of Guild’s people managers — helping you know what to expect from your experience here.

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Guild is seeking a highly skilled and dedicated Senior Business Systems Administrator to serve as the subject matter expert and primary administrator for our internal business systems, with a core focus on the Atlassian stack (Jira, Jira Service Management, Confluence, Loom). This hands-on role is responsible for the daily health, optimization, configuration, and maintenance of these critical tools, ensuring they are configured to streamline workflows, enhance cross-functional collaboration, and accurately reflect organizational processes and reporting needs. The ideal candidate excels at translating business requirements into technical configurations and driving operational efficiency.

Key Responsibilities

Atlassian Administration & Optimization

• Jira System Administration: Perform all day-to-day administration and configuration tasks for Jira, ensuring stability, scalability, and performance.
  • Project and Schema Management: Create, configure, and maintain new Jira projects for teams and manage transitions for existing teams (Kanban to Scrum).
  • Workflows: Design, implement, and modify complex workflows, custom fields, screens, and notification schemes to support evolving business processes.
  • Automation Implementation: Develop and maintain advanced automations using built-in features and plugins like ScriptRunner, ensuring workflows are efficient.
  • Plugin Management: Manage the lifecycle of Jira plugins, including evaluation, installation, configuration, and troubleshooting.
  • JSM Configuration: Design and manage Service Desks, Request Forms, SLAs, Queues, and Customer Portals to optimize internal support processes.
• Confluence Administration: Own the configuration and structure of our Confluence environment, managing Space Administration, permission schemes, and promoting documentation standards that integrate with Jira.
• Access Management: Partner with IT Ops to manage user permissions, group access, and offboarding processes across the Atlassian suite to maintain security and compliance.
• New Tool Evaluation & POCs: Research, test, and run Proof of Concepts for potential new tools and integrations that can enhance efficiency across the organization.

Process Enablement & Hygiene

• Data Integrity & Hygiene: Proactively monitor and audit data quality within Jira initiatives, epics, and sprints, identifying gaps in usage and collaborating with team leaders and Individual Contributors to ensure accurate and timely updates.
• Reporting & Data Views: Configure and maintain dashboards, custom filters, and reporting structures to enable accurate, high-level views of the Product organization’s workload (discovery, development, delivery) across Product Pillars and Strategic Initiatives.
• Training & Change Management: Develop and deliver training, documentation, and enablement resources to drive effective tool usage and ensure teams are maximizing the value of the Atlassian suite.
• Process Alignment: Ensure the Jira structure and reporting capabilities align with the needs of key organizational communication forums, such as Operating Reviews.

Tooling Support & Maintenance

• System Administration for Secondary Tools: