Customer Success Manager

Company Description

We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.

Job Description

Book-of-Business Management

• Develop deep relationships with executive-level and operational contacts, and document needs and organizational priorities; Earn the role of trusted adviser by demonstrating a thorough understanding of VMS’s solutions and matching these solutions to customer needs.
• Use business intelligence and account knowledge to build specific account strategies to increase market share; create compelling business cases to further prove ROI and create interest in other core VMS products into the account.
• Consistently monitor product adoption trends and provide guidance accordingly to achieve maximum ROI for our customers.
• Outline benefits of capabilities against critical business issues; be able to articulate the value proposition and gain commitments.
• Possess a thorough understanding of competitor’s products and services and can distinguish us from the competition; make recommendations for new marketing or product opportunities.
• Maintain knowledge and awareness of key industry trends and best practices.

Strategy & Renewal Planning

• Provide renewal forecast precision by reviewing opportunities, anticipated obstacles, and implementation timelines.
• Create account management plans for strategic accounts, including workflow and business assessments to identify opportunities that create high impact and return on investment for the account base through the increased use of VMS solutions.
• Manage contracts, as well as volume analysis and trending, renewals, pricing, and all elements related to customer satisfaction and retention to ensure revenue growth
• Manage accounts and contacts through Salesforce.com, record contacts and maintain high-quality content.

Teamwork & Collaboration

• Collaborate with internal marketing, analytics, and technology teams to communicate requirements and opportunities for this channel and targeted accounts.
• Effectively coordinate internal resources to drive toward customer success outcomes as well as to support solution design, proposal development, pricing, contract negotiations, and implementation of solutions.
• Provide forecast precision by reviewing opportunities, anticipated obstacles, and implementation timelines.
• Communicate business intelligence and account knowledge to internal support teams to foster product innovation, enhance marketing effectiveness, and capture revenue opportunities.

Qualifications

• 2-4 years’ proven experience in book-of-business management, especially with complex, analytic, information-based solutions
• You thrive in an entrepreneurial environment where innovation, speed of decision making and execution are critical to success
• Experience in leading strategic business relationships with customers; strong consultative sales and negotiation skills
• Exceptional customer orientation and collaboration skills; willingness to go above and beyond to deliver results
• Ability to adjust approach to effectively interact with partners at all organizational levels
• Ability to confidently make decisions and escalate issues and decisions when appropriate
• Excellent organizational skills with strong attention to detail, efficient time management, and ability to prioritize work effectively
• Ability to effectively handle challenging situations with poise, tact, and patience while demonstrating a sense of urgency
• Capacity to anticipate, identify, and solve critical problems
• Willingness to travel
• Strong technology skills; PC skills including Word, Excel, and PowerPoint are essential

PREFERRED

• Bachelor's degree in a related field
• An understanding of how various industries utilize marketing data and analytics solutions
• Experience in B2C industry verticals such as MarTech/AdTech, Insurance, Automotive, Financial Services, and Retail

#LI-HM

Additional Information

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk as