Customer Service Representative, Transportation Division

ABOUT HUB INTERNATIONAL: 

HUB International Limited (“HUB”) is one of the largest global insurance and employee benefits brokers, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions. 

WHAT WE OFFER YOU: 

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer: 

• Competitive salaries and benefits offerings 

• Medical/dental/vision insurance and voluntary insurance options 

• Health Savings Account funding 

• 401k matching program 

• Company paid Life and Short-Term Disability Plans 

• Supplemental Life and Long-Term Disability Options 

• Comprehensive Wellness Program 

• Paid Parental Leave 

• Generous PTO Package – Vacation, Holiday, Sick, and Personal Time Off 

• Great work/life balance, because that’s important for all of us! 

• Growth potential – HUB is constantly growing and so can your career! 

• Strong community support and involvement through HUB Gives 

POSITION SUMMARY: 

The Customer Service Representative (CSR), Transportation Division is responsible for servicing and maintaining an assigned book of commercial insurance business within HUB South Florida’s Transportation vertical. This role requires a professional who displays the drive, determination, and self-motivation to deliver exceptional service across trucking, fleet, cargo, and motor carrier accounts. 

The CSR provides professional, courteous service to clients, carrier representatives, underwriters, and HUB colleagues, with primary responsibility for account retention. Working alongside Producers and Account Executives, the CSR supports the full policy lifecycle – from new business setup and renewal processing to endorsements, billing, claims coordination, and client communication. This role reports to the Client Services Lead, Transportation Division. 

Reports to: Client Services Lead, Transportation Division 

Division: Commercial Lines – Transportation 
 

RESPONSIBILITIES: 

• Manage an assigned book of new and renewal insurance business within the Transportation Division, delivering a rate of account retention that meets or exceeds expectations. 

• Provide professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues throughout the policy lifecycle. 

• Provide support to Producers and Account Executives in obtaining, maintaining, and expa