Director, Strategic Billing Solutions & Delivery

Alternate Locations: Work from Home

 

 Work Arrangement:

Remote : Work at home employee residing outside of a commutable distance to an office location.

 

Relocation assistance:  is not available for this opportunity.

 

Requisition #: 73672

 

The Role at a Glance

We are excited to bring on a Director of Strategic Billing Solutions & Delivery to join our group protections operations supporting Workplace Solutions in a remote environment.

 

Background Details
As the Director of Strategic Billing Solutions & Delivery, you will provide leadership, execute on strategic priorities and leverage process, technical and strategic partner solutions to ensure the Group Protection Operations Premium & Billing team is delivering expected results in support of profitable growth strategies for the organization. You will build, support and lead in an environment that embraces change, proactively supports the group customer and broker experience, and focuses on workforce engagement and talent development. If this sounds like a role for you, please read on!

What you'll be doing

• You will lead a vital team in an environment that is constantly changing by empowering them to proactively challenge what they do each day.  Provide training and development opportunities, including stretch assignments, for team members and give honest and open feedback to aid in the development of talent. You will direct and evaluate individual/team performance and take appropriate action to meet and/or exceed performance standards for assigned areas of responsibility.  
• You will work with corporate vendor management and strategic suppliers to identify ongoing efficiency opportunities and develop plans to execute around those opportunities.
• You will represent the department in transformational strategic programs ensuring that program delivery and ongoing business needs are effectively executed. 
• You will effectively collaborate with cross-functional leaders & stakeholders to further evolve business models, processes, and/or technologies to drive the achievement of business goals and objectives. 
• You will identify complex billing and/or premium trends, issues and/or concerns and develop effective solutions. 
• You will direct the relationships with internal/external auditors and ensure complex issues are resolved in a collaborative manager. In addition, you will develop, manage and oversee the budget for your team.
• You will meet or exceed all key target areas within Premium & Billing including, but not limited to, suspense, past due and non-admitted. 

What we’re looking for

Must-have experience (Required):

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) 
• 7+ Years of experience in claims and/or customer service directly related to the specific responsibilities of this role, with 3+ years of managerial, supervisory, and/or demonstrated leadership experience. Ideal experience would include managing other people leaders.  
• Ability to read, analyze and interpret both internal and external documents such as contracts, technical procedures, governmental regulations, policies, proposals, etc. 

 

Nice-to-have experience (Preferred): 

• Strategic Program Management/ Project Management experience. 
• Vendor Management and/or Strategic Sourcing experience
• Broker and Customer service delivery experience

 

Travel Requirements

• Up to 10% 

Application Deadline

Applications for this position will be accepted through September 25, 2024, subject to earlier closure due to applicant volume. 

 

What’s it like to work here?

At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future. 

 

What’s in it for you:

• Clearly defined career tracks and job levels, along with associated behaviors for each Lincoln leadership Attribute.

• Leadership development and virtual training opportunities

• PTO/parental leave

• Competitive 401K and employee benefits

• Free financial counseling, health coachi