SBO CASH MANAGEMENT MANAGER (0923 Manager II)

Company Description

The Department of Public Health prioritizes equitable and inclusive access to quality healthcare for its community and values the importance of diversity in its workforce. All employees at the Department of Public Health work to advance equity, inclusion, and diversity with a specific lens and focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status. 

• Application Opening – June 30, 2025 
• Application Deadline – The application filing will close on or after July 18, 2025 
• Salary: $144,560 and $184,496 Annually (Range A)  
• Appointment Type: Permanent Civil Service 
• Recruitment ID: PBT-0923-157679

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of multiple divisions - the San Francisco Health Network, Population Health, Behavioral Health Services, and Administration. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. The Population Health Division (PHD) provides core public health services for the City and County of San Francisco: health protection, health promotion, disease and injury prevention, and disaster preparedness and response. Behavioral Health Services operates in conjunction with SFHN and provides a range of mental health and substance use treatment services. 

Job Description

Under general direction, the SBO Cash Management Manager is responsible for ensuring the efficient execution of billing and collection operations, with a particular focus on Accounts Receivable collections, cash posting, and cash management for multiple entities within the San Francisco Health Network of the San Francisco Department of Public Health. These entities include Laguna Honda Hospital, Zuckerberg San Francisco General Hospital and Trauma Center, Population Health, Behavioral Health, and all Primary Care clinics. 

The SBO Cash Management Manager (0923 Manager II) performs the following essential job functions: 

• Supports the Patient Accounting Department by managing the 837 and 835 processes and addressing cash-related inquiries. 
• Oversees the Request for Proposal (RFP) process for Patient Accounting vendors and approves monthly and annual invoices from Craneware, RevSpring, My Ability, Experian (including both Claimsource and Real-Time Eligibility services), and OB Package. Ensures timely establishment of purchase orders for vendor funding annually and notifies the Contracting Department of impending vendor contact expirations. 
• Provides vision and leadership to efficiently oversee and guide the SBO Cash Management team and Patient Accounting departments. Facilitates the development and attainment of goals and objectives aligned with the values, missions, and strategic plans of the San Francisco Health Network and Department of Public Health. 
• Serves as the ARCR Single Billing Office Hospital Payment Application lead and actively engages relevant staff in EPIC-related meetings, ensuring their participation to advocate for and address the specific needs of the Department of Public Health. 
• Ensures accurate and timely posting and balancing of daily cash collections across multiple divisions into EPIC, adhering to CON Cash Handling Policy standards. 
• Verifies that EPIC Accounts Receivable transactions are accurate to ensure fair reporting of financial information to the public. Works jointly with financial leaders to resolve any issues and communicate short and long-term reporting challenges. 
• Collaborates with Clinical and Operational leaders within the San Francisco Department of Public Health to maximize revenue. 

The SBO Cash Management Manager (0923 Manager II) may perform other duties as assigned/required. 

Qualifications

Required Minimum Qualifications 

1. Education: Bachelor's degree from an accredited college or university; AND 

2. Experience: Four (4) years of professional experience overseeing billing and collections operations in a hospital or healthcare clinic. 

Education Substitution: Additional qualifying experience may substitute for the degree requirement on a year-for-year basis. One year (2,000 hours) of qualifying experience will be considered eq