Customer Insight Specialist

<p><b>KONE</b> is a global leader in the elevator and escalator industry: our job is to make the world’s cities better places to live. At KONE, our mission is to improve the flow of urban life. As a global leader in the elevator and escalator industry, KONE provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization, which add value to the life cycle of any building. </p><p></p><p></p><p></p><p>Commercial &amp; Operations ensures we are the most competitive in each of our businesses, throughout the lifecycle. Commercial and Operations has a crucial role in helping KONE to be faster, nimbler, helping our frontlines to serve our customers better than any other company in the industry.</p><p></p><p></p><p></p><p>We are now looking for a</p><p></p><p><b>Customer Insights Specialist</b></p><p></p><p>in Marketing, Commercial and Operations unit to support the end-to-end process of globally-led customer survey programs.</p><p></p><p></p><p><span>In this position you will play a key role in supporting KONE's strategy by managing global customer survey initiatives from start to finish, ensuring that customer insights are leveraged for informed decision-making and strategic planning across the KONE organization. These customer insight projects may be carried out internally or in collaboration with external vendors, necessitating close cooperation with both global and local stakeholders at different levels. </span>This position is reporting to <span>Senior Manager, Customer Insights. </span></p><p></p><p>The preferred location of the position is Espoo Finland.</p><p></p><p></p><p><b>Key responsibilities:</b></p><ul><li><p>Leading the entire execution process of globally-managed customer survey projects, ensuring timely and efficient delivery​.</p></li><li><p>Coordinating survey activities in conjunction with KONE stakeholders, technical teams, and agencies.​</p></li><li><p>Conducting hands-on data analysis, including data preparation and mining​.</p></li><li><p>Converting data into insights through innovative reporting, preparing engaging results delivery through presentations or other creative means for various stakeholder groups​.</p></li><li><p>Facilitating communication and training for stakeholders to ensure effective project execution and the application of insights.​</p></li><li><p>Supporting the Customer Insight team in administrative activities such as intranet updates and documentation.</p></li></ul><p></p><p></p><p><b>To succeed in this role, you should have:</b></p><ul><li><p>Proven experience managing large-scale international customer research projects; prior experience with an agency is desirable.</p></li><li><p>Skilled in data preparation using MS Excel; data visualization and presentation through PowerBI, PowerPoint and other modern approaches.​</p></li><li><p>Outstanding communication abilities to effectively deliver essential project details to stakeholders and agencies.​</p></li><li><p>Capable of managing competing priorities while adhering to deadlines, without compromising on quality and precision.​</p></li><li><p>A collaborative team player with a positive and proactive approach.​</p></li><li><p>Understanding of and passion for customer experience management.​</p></li><li><p>Experience working in an international, diverse and matrix organization​</p></li><li><p>Full professional proficiency in both spoken and written English.​</p></li><li><p>Knowledge of leading survey platforms like Medallia and Qualtrics; familiarity with CRM systems such as Salesforce is an advantage.​</p></li><li><p>Master’s or Bachelor's degree in Business Administration or related field.</p></li></ul><p></p><p></p><p><b>Want to #joinourflow?</b></p><p></p><p>KONE is building up a unique community, aiming to provide the most advanced People Flow® solutions for its customers and lifting the customer experience to the top. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual and where we share actively ideas. Sustainability is an integral part of our culture and a daily practice. KONE is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are proud to offer a range of opportunities that will support you in achieving your career and personal goals. We believe in improving performance through inspiring, engaging and developing our people.</p><p></p><p>You now have an excellent opportunity to join a group of competent colleagues, work in a truly global environment and be part of the journey in building the leading brand in people flow. At KONE you will be working in a supportive and friendly atmosphere and have flexible working hours to support your work &amp; life balance. We offer comprehensive KONE benefits to our employees.</p><p></p><p>Do you want to work in an international environment for a major global organization, one of the market leaders