Business Execution Consultant, HR Operations and Service Delivery

About this role:

Wells Fargo is seeking a Business Execution Consultant, HR Operations and Service Delivery, to join the Human Resources (HR) Vendor Management team. The Vendor Management team is responsible for optimizing vendor partnerships while ensuring seamless service delivery. In addition, the team is also responsible for vendor onboarding, performance evaluations, contract management, and Third-Party policy adherence. An ideal candidate for this role is self motivated, can influence a team and lead strategic initiatives, collaborating across a large organization. This role will highlight intellectual curiosity and their ability to work effectively in a cross-functional, matrixed organization.

In this role, you will:

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives

• Establish a collaborative way in working with 3rd party vendors, Wells Fargo Line of Business Leaders, and other internal Stakeholders such as Supply Chain, Sourcing, HR Control & Third-Party Risk, as well as HR Outsourcing

• Partner closely with Human Resources (HR) third-party vendors within the United States

• Create and manage governance office to manage performance reviews for all HR vendors and global delivery, ensuring timely closure on milestones

• Analyze current state, identify areas of opportunities, and implement changes to the process

• Present Service Level Agreement (SLA) metrics and governance updates regularly and accurately to senior leadership

• Drive SLA benchmarking initiatives with Wells Fargo’s Line of Business groups to determine appropriate performance target levels for each engagement

Required Qualifications:

• 2+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with HR Operations

• Experience working with third-party vendors (vendor management)

• Project management skills

• Technical experience with SharePoint and/or Tableau

• Experience with MS Office Suite applications (e.g., Excel, PowerPoint, Word)

• Experience with HR Service Delivery

• Experience summarizing data into clear and concise communication

• Experience in Business Operations, Risk Management, Implementation, or Strategic Planning

• Strong team player, with outstanding customer focus and the ability to build and maintain effective relationships with their client base and HR team

• Must maintain a position of objectivity, maintaining sound judgment and consistent advice to the client base

• Self-starter with great stakeholder focus

Job Expectations:
Ability to travel up to 10% of the time

Position Location Options:

Charlotte, North Carolina (NC) – 11625 N. Community House Rd. (Ballantyne)
Charlotte, North Carolina (NC) – 401 S. Tryon Street
Charlotte, North Carolina (NC) – 1525 West WT Harris Blvd. (CIC)

Must be based in one of the above locations or willing to relocate at your own expense.
Relocation assistance is not available for this position.
This position currently offers a hybrid work schedule.
This position is not eligible for Visa sponsorship.

Posting End Date: 

26 Jan 2025

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fa