Job Description Summary

The Senior Early Adopter Consultant supports the Core Teams and SDS Teams by identifying success criteria for new products releases, identifying and securing the appropriate Early Adopters customers to validate the success criteria, managing customer engagements and closing out engagements at project completion .

Job Description

We are the makers of possible 

 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Senior Early Adopter Consultant supports the teams by identifying success criteria for new products releases, identifying and securing the appropriate Early Adopters customers to validate the success criteria, managing customer engagements and closing out engagements at project completion.

Competencies:

• Strategic Thinking: ability to think through the customer engagement arenas and advise the core team or recommended approaches

• Communication: Ensures the Core Team is informed of any customer requirements, dependencies, all customer feedback, barriers to recruitment for new projects

• Communication: Ability to interact with customers at all levels, drive recruitment, and contract negotiation, and contract close-out.

• Project Planning: Ability to act proactively and anticipate customer needs for new products including documentation, schedules, and BD staff requirements

Responsibilities:

• Partner with a Readiness Consultant to define the Early Adopter rollout strategy for a new product. This strategy includes:

  • Extended Development Environment (XDE): A specialized setup that allows early users or developers to test and provide feedback before full release.

  • Development Partner: Identifying key partners who will work closely during the early stages to define the product.

  • LCR vs. Graduated GA Release: Deciding whether to launch via a Limited Customer Release (LCR) (a small, controlled rollout) or a Graduated General Availability (GA) release (a phased broader launch).

  • Hardware vs. Software considerations: Determining whether the rollout involves physical components (hardware), software, or both, and planning accordingly.

• Facilitate Core Team alignment and approval on project success criteria, including target customer demographics, implementation, training, and service milestones.

• Track and report progress against success criteria throughout the project lifecycle.

• Manage customer contracting process as needed.

• Serve as the primary customer contact to coordinate implementation resources and gather marketing feedback.

• Identify and escalate product or process-related barriers to the Readiness Consultant and Core Team.

• Conduct regular check-ins with Early Adopter customers, ensuring appropriate Core Team/BD participation and documentation.

• Monitor contracts for expiration and extension requirements, if applicable.

• Drive project close out including assignment to customer of any earned credits

Required Skills/Experience:

• Bachelor’s degree or 10+ years experience in Business, Marketing, Engineering, or Life Science

• Two or more years’ experience with new product introduction

• Experience in customer service or customer account management in healthcare setting

• Understand medication management processes in hospitals and health systems within the United States and Canada

• Strong written and communication skills

• Successful collaborator in a highly matrixed global organization

• Strong project and time management skills

• Knowledge of business processes for contracting

• Experience working in an iterative fast-paced environment

• Strong MS Office skills with emphasis on PowerPoint, Excel, and MS Project

• Working knowledge of Jira and Confluenc