Strategic Customer Product Architect

Position Title:

Strategic Customer Product Architect

Location:

Ashburn, VA | Dallas, TX | Chicago, IL | Santa Clara, CA | Austin, TX 

Your Role

The Strategic Customer Product Architect works closely with Sales, Solutions Engineering, Product Management, Design Engineering, and Design, Engineering & Construction teams, as well as key customers, to develop scalable, customer-aligned infrastructure solutions for data center environments. This role translates customer technical and design requirements into actionable design direction through the development of building schematics, Basis of Design (BoD) documentation, technical narratives, and pre-planned infrastructure solutions. By creating standardized customer-specific design packages, this position accelerates future leasing, design, and construction activities while supporting strategic customer growth initiatives.

What You'll Do

• Lead technical discovery sessions with customers to understand infrastructure requirements, performance objectives, and design constraints.
• Translate customer requirements into scalable, efficient, and standardized MEP infrastructure solutions for data center environments.
• Develop and review conceptual layouts, Basis of Design (BoD) documents, technical narratives, and customer solution packages.
• Serve as a trusted technical advisor during customer engagements, solution development activities, and design alignment discussions.
• Support complex customer deployments, including hyperscale, high-density, and build-to-suit infrastructure solutions.
• Create, maintain, and enhance a library of pre-planned customer-specific design packages for single-site and multi-campus deployments.
• Partner with Sales and Solutions Engineering teams to support strategic pursuits, customer proposals, and solution development initiatives.
• Contribute to RFP/RFQ responses, technical proposals, infrastructure narratives, and conceptual planning efforts.
• Provide guidance to internal stakeholders on evolving customer requirements, infrastructure trends, and technical standards.
• Identify opportunities to improve scalability, constructability, operational efficiency, deployment speed, and design standardization.

What You'll Need

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline, or equivalent combination of education and experience.
• 3–5 years of experience in mission-critical infrastructure, MEP engineering, data center design, or related environments.
• Strong knowledge of data center cooling systems, power distribution, redundancy strategies, and scalable infrastructure architectures.
• Familiarity with industry standards and guidelines, including Uptime Institute Tier Standards, ASHRAE, and TIA-942.
• Understanding of building design considerations such as structural loading, wall and door layouts, floor elevations, plumbing interfaces, security requirements, bracing, and access/egress pathways.
• Experience supporting customer-facing technical engagements and collaborating with cross-functional teams.
• Experience managing external engineering consultants, vendors, or technical service partners.
• Proficiency with AutoCAD and related design tools for creating and modifying facility and infrastructure designs.
• Strong communication, presentation, and stakeholder management skills with the ability to translate complex technical concepts into practical solutions.
• Ability to balance customer requirements, technical feasibility, operational considerations, and commercial objectives.

A Bit About Us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A Bit About Our Team

Technology & Innovation

Our Technology & Innovation team strives to innovate alongside our customers and empower their businesses to thrive. We work closely with our customers to develop insights-based, data-driven technical solutions and differentiated v