870866 - OPS EMPLOYMENT SECURITY REP II - 40090065

Requisition No: 870866 

Agency: Commerce

Working Title: 870866 - OPS EMPLOYMENT SECURITY REP II - 40090065

 Pay Plan: Temp

Position Number: 40090065 

Salary:  $20.00 hourly 

Posting Closing Date: 03/10/2026 

Total Compensation Estimator Tool

JOB TYPE:    FULL TIME /    OPS

POSITION LOCATION:      Key West, FL (relocation benefits are not available for this position) 

OPS Employment Security Representative II

OPEN COMPETITIVE

 

www.floridajobs.org/

Your Specific Responsibilities:

Receives immediate supervision from COM Senior Management Analyst Supervisor-SES and/or CareerSource supervisor. 

 

Provides assisted core services to individuals as required, including but is not limited to:

• Identifies and recommends to center supervisor actions and services needed to maintain compliance with established regulations, directives and procedures through effective utilization of program tracking tools.
• Maintains and develops contact with resources within community groups and local organizations engaged in providing counseling and/or rehabilitative services.
• Research employability trends and provides data to individuals and other agencies.
• Assists Employment Security Representative I (ESR I) in more difficult cases where further background and graduate/advanced study can be of assistance.
• Conducts training sessions to assist staff in recognizing individuals in need of counseling.
• Creates monthly calendar for rotation/back-up of Resource Room.
• Conducts self-evaluation and participates in shared evaluations for the purpose of professional development.
• Provides information on CareerSource Southwest Florida services such as labor market information, hiring trends, employment opportunities and employer demands.
• Coordinates the provision of labor exchanges services to eligible persons to include, intake and assessment, one-on-one and/or group counseling, testing, job search assistance, quality job referrals and placement. 
• Assesses customer needs and provide referrals to services as appropriate for targeted groups (Veterans with significant barriers, ex-offender, dislocated worker, homeless, disabled individuals, as well as general population) to Ticket to Work, Federal Bonding, Trade Adjustment Act, Workforce Innovation Opportunity Act, Welfare Transition, Participant, Supplemental Nutrition Assistance Program, Priority Re-Employment Program claimants, Veterans Services, In-House Hiring Events, Information Sessions, etc..
• Instructs job-seekers one-on-one and/or group settings by conducting employability skills workshops on presenting a positive image, how to effectively access job openings, completing applications, resume assistance, interview and networking techniques, etc.
• Provides specialized professional employment security services to individuals needing more complex assistance.
• Plans, coordinates, and implements an outreach plan which includes a system to contact employers, community-based organizations, and civic-organizations on a regularly scheduled basis to ensure that they are aware of services available through CareerSource Southwest Florida Centers.
• Coordinates the provision of labor exchange services to employers in obtaining skilled and productive employees and job-seekers with the goal of obtaining meaningful employment opportunities.

 

Responds to and resolves customer complaints:

• Follows the standard operating procedure for customer complaint resolution.
• Updates the state complaint log

 

Required Knowledge, Skills, and Abilities:

• Knowledge, skills and abilities with Microsoft Office Suite applications, including but not limited to (Word, Excel, and Power Point). 
• Knowledge of employment development and placement principles.
• Knowledge of the principles and techniques of interviewing and counseling.