Member Account Protection Manager (Anaheim, CA)

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We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.

Salary Grade:

163E

Salary Pay Range for This Position:

$153,355.00 - $237,731.00

POSITION SUMMARY

The  Member  Account  Protection Manager  (Manager)  manages and administers  the  Credit  Union’s  fraud  prevention  and  investigation  program,  as  well  as  the  insider  fraud  program,  for  Wescom  Financial.  The Manager  is  responsible  for  controlling  fraud losses across   the   organization and   maintaining   losses   within   budget   parameters.  The  Manager  is  also  responsible  for  the  identification  of  suspicious,  fraudulent,  and  illegal  activity  and  preparation  of  written  analysis  and  Suspicious  Activity  Reports  (SARs)  in  compliance  with  governing  regulations.  Responsibilities  also  include managing  the Member  Account  Protection staff,  including  all  Fraud  Analysts and Fraud Investigators. The Manager will also direct all fraud claim intake, response,  and  management  programs  in  compliance  with  regulatory  and  governing  requirements to include Regulation E, Regulation Z, and NACHA. The  Manager  makes  organizational  decisions  concerning  special  projects,  which  may   include   identifying   vendors   in   support   of   credit   union   goals,   working   collaboratively  with  other  stakeholders  in  the  organization  to  ensure  a  positive  outcome.  Additionally,  the  manager  collaborates  with  other  leaders  to  design  and  adjust workflows in response to fraud trends. The  Manager  is  the  point  of  escalation  for  all  suspected  insider  fraud  situations,  working  with  Human  Resources  to  ensure  proper  investigation  and  subsequent  personnel disciplinary actions as warranted. This may include fact-seeking interviews of  team  members  or  3rd  parties,  making  recommendations  regarding  disciplinary  action, and referring cases to law enforcement and our insurance bond provider. The  Manager  also  aligns  the  department’s  strategic  initiatives  with  Wescom’s corporate strategy  and executes  through effective  leadership of  individuals  and  teams.  Cultivates  a  strong  culture  of  fraud  awareness  throughout  the  organization  through   working   with   business   units   to   evaluate   risk,   maintain   appropriate   procedures, and internal controls.

ESSENTIAL POSITION FUNCTIONS

The  Manager  must  have  profound  expertise  in  all  areas  of  fraud  detection  and mitigation  strategies,  including  but  not  limited  to  check  fraud,  kiting,  Zelle,  ACH, online/mobile  banking,  and  card  fraud  programs.  The  Manager  is  responsible  for  configuring  and  operating  the  enterprise  fraud  detection  and  prevention systems  that  include: Actimize, Velera, FDR, Spend Trend, Advance Defense, and other fraud modules, tuning  them  for  optimal  results  while  maintaining the  systems  in  compliance with  the credit union’s policies  and  procedures and governing legal framework. The  Manager  consults  with  stakeholders  to  independently  makes  decisions  that  balance   risk   and   uncertainty   across   multiple   programs   and   functions   while   maintaining the highest level of member service. Facilitates alignment across senior leadership   and   influences   cross-functional   teams   to   support   new   ideas   and   decisions. This  position  delivers  highly  professional  communications  and  outreach  to  foster awareness  regarding  fraud  trends  and  financial  crime,  and  allocates  department  resources  to  encourage  fraud  awareness  and  visibility  within  the  organization.  This includes  development  and  delivery  of  fraud  training,  preparing  staff  to  develop  and  deliver  fraud  awareness  presentation,  and providing guidance in  fraud prevention techniques  and  best  practices  to  credit  union  staff.  The  Manager  also  cultivates  a  network  of  contacts,  such  as  fraud and  risk  management  professionals  in  the financial  services  industry  while  providing  leadership  to  subordinates  to  encourage  their participation in fraud industry meetings and collaborative opportunities. The Manager focuses on long-term strategic initiatives with significant organizational impact,  leading  risk  and  control  efforts  involving  executive  leadership.  This  includes  participating  in  the  risk  assessment  of  new  products,  services,  systems,  or  other  material operational and product changes,