Community Manager (Part-Time) - 38

Job DetailsLevel: ExperiencedJob Location: Pheasant Ridge 038phs - Mt Airy, MD 21771Position Type: Full TimeEducation Level: High SchoolSalary Range: $21.00 - $25.00 HourlyTravel Percentage: Up to 25%Job Shift: DayJob Category: Real EstateSCOPE:

Under the direction of the Regional Manager, the primary function of the Community Manager is providing competent and effective leadership which will ensure the growth and success of both the community as well as employees. The Community Manager is responsible for all phases of the operation of the Property, including but not limited to; general administration, maintenance, leasing, resident relations, collection of rents, cleanup of violations and oversight of all personnel and resources and adherence to all applicable fair housing laws governing real estate sales, leasing and management maintenance service.

RESPONSIBILITIES:

Maximizes the overall operating performance and return on investment by managing occupancy, delinquency, violations and curb appeal/maintenance of the community infrastructure 
Performs weekly property visits to evaluate compliance with community policies regarding parking, curb appeal, pets, and property maintenance 
Ensures that all rents are collected by months end and handles delinquent accounts 
Responsible for hiring, onboarding, training and performance management of Maintenance Technicians and Assistant Community Managers of the property
Accountable for labor and operational budget development and performance; prepares budget for labor and operational cost, manages labor and operational cost to ensure compliance with budget
Ensures that all policies, rules and procedures are followed by community residents, visitors, vendors and employees
Conducts direct sales and marketing activities including maintenance of up-to-date sales materials, home flyers, banners and promotions posted and available to potential buyers; ensuring homes for sale are posted on appropriate sites such as Craigs list, Facebook and other sites; follows-up on lead management; processes and completes all sales paperwork
Manages new home inventory as appropriate to protect the value of the asset through proper set-up, inspections, title, utilities etc. until sale is complete
Other duties deemed necessary by supervisor

QUALIFICATIONS:

High School diploma Equivalent is required, College degree preferred 
3 years of related management experience in retail, hospitality or property management preferred
Demonstrated leadership, guidance and ability to delegate priority tasks
Experience with budget development and monitoring and financial management and analysis
Moderate proficiency in office productivity software; knowledge of rent management software preferred
Ability to understand and apply company policies, local, state and federal regulations regarding facility management and fair housing. 
Bilingual in English/Spanish, preferred.
Additional duties and responsibilities may be assigned as needed to support business and operational needs.

FLSA CLASS: Exempt

REPORTS TO: Regional Manager

SUPERVISORY RESPONSIBILITIES: Directly supervises Maintenance Technicians; directly supervises Assistant Community Managers in certain communities

BUSINESS FUNCTION: Communities, Regional

SHORT CODE: COMMMNGR

POSITION CLASS: Administrative

COMPETENCIES: 

Treats everyone with respect, compassion and kindness – Builds internal respect and loyalty with customers. Demonstrates concern for customers. Effectively responds to customer needs. This includes responding timely to requests, listening to others, and seeking to understand others when there are differences of opinion, finding ways to build on each other’s ideas. Acts with empathy and focus, while able to resolve problems.
Demonstrate integrity, transparency and doing things the right way – Makes lemonade out of lemons. This includes following policies, demonstrating financial responsibility with Lakeshore assets, complying with state and federal law, and practicing safety. Conforms to the highest professional standard. Turns challenges into wins.
Collaboration and team work – Involve key stakeholders in decision making. This includes developing and maintaining positive work relationships. Enhances the level of mutual cooperation. Actively participates in team-oriented objectives and activities. Focuses on team success, over individual.
Solves problems and is transparent about outcomes – Champions new initiatives beyond the scope of the department. Seeks to improve in all aspects of work performance. Creates an environment of continuous improvement and innovation. Encourages people to maintain high standards of quality and thoroughness. 
Serves our employees and residents to improve their lives – This includes maintaining the property that creates curb appeal, a welcoming community environment, supports individual and family activities, creates a sense of neighborhood. At work, co