Assistant Branch Manager

About Working at Commerce 

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.  

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. 

Compensation Range

Hourly: $26.45 - $30.30 (Amount based on relevant experience, skills, and competencies.)

Essential Functions

• Support management of day-to-day branch activities including operations, administration and providing directions to branch staff 

• Model expected sales behaviors while acting as a personal banker and assisting team members with day-to-day customer interactions

• Proactively develop customer relationships by listening to and understanding the customer (both internal and external), anticipating and providing solutions to customer needs

• Manage a team of personal bankers; Observe and coach personal bankers through a structured coaching process to improve customer experience, responsible for coaching of direct reports and supporting coaching activities for non-direct reports

• Meet individual sales goals and assigned business development responsibilities 

• Help monitor sales efforts, meet individual goals, and contribute to strategies that drive branch goals and analyze results, develop and implement performance improvement efforts with coaching model to ensure that expectations and goals are met 

• Ensure adherence to policies, procedures, and security standards. Support branch results

• Support branch leaders in coaching staff to deliver customer experience model, resolve customer issues promptly, and maintain service excellence

• Ensure compliance with established policies and procedures related to Bank operations, security, talent management; reinforcing existing protocol and escalating to branch leadership when needed 

• Support required training completion by accurately scheduling training sessions into weekly schedules and providing customer-facing coverage when trainings are taking place; Mentor new team members and actively engage in their learning journey

• Build weekly schedules in alignment with staffing model

• Lead, mentor and motivate team members to implement the department strategy and manage department workflow with guidance on departmental projects/issues, and provide coaching and development opportunities appropriate to each direct report's individual needs

• Perform all necessary management functions, including hiring, evaluations, annual increase allocations and disciplinary action as required

• Communicate decisions, priorities and relevant information to team members effectively

• Support budget management, planning and expenditure

• Perform other duties as assigned

Knowledge Skills & Abilities Required 

• Strong knowledge of retail banking, including knowledge of best practices 

• Strong critical thinking skills with the ability to apply discretion and sound judgement to efficiently and effectively solve problems  

• Ability to drive results and balance management of organizational risk and meeting goals of the business  

• Strong leadership skills with ability to motivat