Director of Cloud Operations

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Director of Cloud Operations will lead and optimize the organization’s cloud infrastructure strategy, ensuring scalability, security, compliance, and cost efficiency across all environments. This role is pivotal in supporting the company’s rapid growth and mission to transform healthcare through technology. The Director will oversee a team of cloud and infrastructure engineers, driving operational excellence and aligning cloud initiatives with business objectives and regulatory requirements (HIPAA, HITRUST).

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• Get the opportunity to work with cutting-edge cloud technology during a major migration.
• Be part of a team that supports a company that processes a significant portion of healthcare transactions.
• The work directly contributes to helping people and can have life-saving implications, offering a sense of purpose beyond typical corporate roles. 

To be qualified for this position you:

• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
• 7–10 years of experience in cloud infrastructure and operations, with at least 3–5 years in leadership roles.
• Strong knowledge of CI/CD pipelines, IaC tools (Terraform, CloudFormation), and container orchestration (Kubernetes).
• Proven expertise in AWS, Azure or GCP environments, AWS is preferred.
• Experienced in being proactive in the approach to monitoring and maintaining cloud infrastructure, ensuring issues are identified and resolved before impacting customers. 
• Proficient in driving cost saving strategies across cloud environments.
• Proven track record managing geographically diverse teams, especially across the US and India. 
• Hands-on operational experience, including incident management, troubleshooting, and improving operational metrics like MTTD and MTTR. 
• Experience with cloud migration and building support organizations for cloud environments. 
• Familiarity with both AWS and Azure tech stacks; ability to operate effectively in multi-cloud environments. 
• Results-oriented, with concrete examples of operational improvements and measurable impact. 

You will set yourself apart with:

• Experience in either healthcare technology or fintech space
• AWS Certifications

You will be:

• Defining and executing the cloud operations roadmap, including hybrid and multi-cloud strategies (AWS and Azure).
• Aligning infrastructure initiatives with organizational goals, compliance frameworks, and healthcare industry standards.
• Driving automation, Infrastructure as Code (IaC), and DevOps best practices to enhance operational maturity.
• Overseeing daily operations for cloud environments, including monitoring, capacity planning, and incident response.
• Ensure high availability, performance, and disaster recovery capabilities across all platforms.
• Leading cost optimization strategies across cloud environments by implementing auto-scaling, right-sizing, and automation to maximize efficiency and reduce spend.
• Partnering with security teams to maintain adherence to HIPAA, HITRUST, GDPR, and other regulatory standards.
• Managing Identity Access Management (IAM), conditional access, and identity governance across cloud and on-prem environments.
• Overseeing