Residential (Shelter) Team Member: Clovis

Description

Type: Full-time, Tuesday - Saturday (2:00pm - 10:30pm)

FLSA Status: Non-exempt

Location: Clovis/Fresno (Hybrid Schedule)

Pay Rate: $21.00 (entry level) - $29.40/hour (TOP)

Benefits:

Health (Employee Only, 2 options $50 a month, employer paid dental & Vision)

403b with Company Match

PTO/Sick up to 19 days accrued per year and 11 Paid Holidays annually

Reports To: Housing Services Manager

SUMMARY: Provide direct services to residential clients/families who have been affected by trauma due to Domestic Violence, out of the residential safe house. Responsible for the shift specific tasks in the Emergency and/or Transitional living programs; as well as the enrollment and orientation process of clients admitted into the Safe House. Ongoing oversight of residential client/family activities during assigned shift and can provide some Case Management support to residential clients, as assigned. The Residential Team Member has primary and direct client interaction daily; and will support any identification of immediate needs, issues or concerns. In this capacity, the Residential Team Member must utilize positive interpersonal skills while interacting with residential clients, as well as the ability to support operational guidelines in a supportive manner. In addition, the Residential Team Member provides daily advocacy and will support activities directly within the safe house. This position is also responsible for holding client workshops and facilitation of groups such as but not limited to: Safe Group, Parenting, Healthy Lifestyles, and Financial independence, all in support of developing self-sufficient/ independent living skills, and promoting safe healthy lifestyles, for the residents. As appropriate, this position may also facilitate community-based workshops, outreach, support groups and community education.

DUTIES AND RESPONSIBILITIES:

Safe House

• Maintain client confidentiality, per Victims of Crime Act (VOCA) and Violence Against Women Act (VAWA) regulations.
• Oversight and assistance with basic Safe House residential activities (food service, client property, room checks, preparing rooms for new MMC residential clients, support of children’s Enrichment Center, etc).
• Provide supportive interaction to residential client’s daily—(examples include but not limited to: Safety awareness and planning, positive relationship building, conflict resolution, and maintaining a healthy environment.)
• Provide direct services to residential clients in a respectful, affirming, and dignifying manner.
• Complete agency APRICOT data inputting and collection; intake and orientation paperwork/process with new clients, including drug testing and file creation.
• Communicates and works closely with Case Management as well as additional internal departments such as Clinical and Legal advocates as appropriate.
• Provides client support throughout the day, advising the appropriate CM and Advocate staff of specific needs or concerns.
• Participate in CM Case staffing/family assessment meetings regarding residential clients/children, as scheduled.
• Adhere to mandated reporting laws, and complete suspected child abuse reports as necessary.
• Assist in the daily activities, special client events, donation organizing, meal support and food distribution.
• As assigned, participate in community education presentations that help identify available services/resources for victims of Domestic Violence.
• Organize and facilitate workshops/groups in Safe House to support independent living skills development and self-sufficiency goals.
• Transport clients to community activities or appointments; and other client pickup / delivery tasks as assigned.
• Maintain positive community relations with other agencies as well as Law Enforcement.
• Maintain facility upkeep and safety by completing timely and consistent rounds of house; complete work orders for repairs as needed or directed.
• Implementation of security protocol and procedures if an emergency arises; as well as the proper channel of communication/notification to the appropriate Manager/Director.
• Participate in staff meetings and trainings as assigned.
• Prepare & maintain files in a confidential manner, charting necessary information pertaining to client in house progression as well as house activities.
• This position will offer training and support to community volunteers and intern participants.
• Regular attendance and promptness are considered part of each employee’s essential job functions.

Administrative

• Provide accurate, general informa