Implementation Manager – General Ledger

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better TM- Reflects our commitment to employees, customers, partners and communities globally.


Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in Canada or the US.
About the Opportunity
The Manager, General Ledger is responsible for end-to-end delivery of Dayforce HCM General Ledger solutions through a team of consultants. Key responsibilities include project staffing, customer relationship management, and people management. In addition, the Manager contributes to the development of the General Ledger practice and may participate in the sales cycle to determine scope and effort and set expectations for project delivery.

What you’ll get to do
Achieve and Exceed Implementation Targets
• Ensure team targets are met
• Manage a group of employees and to ensure the on-time delivery of their projects that are primarily in North America
• Support the sales cycle through scoping and approval of solutions
Increase the Value of the Dayforce Application for Customers
• Collaborate with Dayforce partners and provide Dayforce sponsorship and governance on partner-led implementations
• Team with Service Delivery Managers and Support teams to promote user adoption and effective use of the General Ledger Guided methodology.
Ensure High Customer Satisfaction
• Ensure adherence to highest quality standards in project delivery consistently utilizing Dayforce HCM tools, techniques, and methodology
• Manage customer relationships and provide team oversight through Dayforce implementations
• Support project staffing and resource management
• Motivate teams to document solutions and contribute to internal knowledge share
• Demonstrate thought leadership to resolve customer & business challenges; proactively address project escalations
• Participate in the company’s internal, departmental, and cross-departmental initiatives
Increase Engagement and Capabilities of Team Resources
• Manage and support a team of experienced resources to execute effectively and fulfil practice objectives
• Leverage shared implementation services and subject matter experts to augment team core skills
• Provide coaching and mentoring to improve performance and drive career development
• Build team expertise and confidence in project delivery work through real-time feedback and coaching and effective training plans
• Execute day-to-day administrative tasks such as: project and practice reporting updates, vacation scheduling, expense reporting, etc. in a timely manner

Skills and experience we value
• Bachelor’s degree or equivalent experience
• Strong knowledge of accounting principles an asset
• Strong background in leading software implementation projects in payroll and/or General Ledger
• Experience in human capital management applications consulting preferred
• 5+ years in Consultant role with Dayforce HCM an asset
• Demonstrated experience translating customer business requirements into workable software solutions
• Proven experience in change management
• Consulting and management experience in a SaaS / Cloud computing environment
• Ability to effectively implement Dayforce HCM modules an asset
• Ability to sell the value of Dayforce's General Ledger Implementation methodology
• Excellent customer relationship and business acumen
• Demonstrates full competence in business function
• Ability to provide direction to multiple projects and manage competing priorities
• Excellent organization, communication, and collaboration skills; ability to translate issues into business impacts and propose solutions that produce a win-win outcome
• Ability to effectively manage resources and performance to meet current and future demands
• Ability to coach and mentor consultants on consulting, solution delivery and change control tools and techniques
• Ability to work collaboratively with the Sales team to provide implementation scoping and delivery guidance in the sales cycle


What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulf