Account Principal Sr

Senior Account Principal 

The Account Principal, Senior (AP) is the end-to-end owner of services success within a defined portfolio of client accounts. This role spans pre-sales, delivery oversight, and post-sales growth, ensuring that all services engagements are commercially sound, operationally successful, and aligned to long-term client value. 

Operating in a multi-seller environment, the Account Principal acts as the single point of accountability for services outcomes—bringing cohesion across sales, solutioning, and delivery teams and purposefully abstracting internal complexity. 

This is a senior hybrid commercial and service delivery leadership role with accountability for revenue growth, margin performance, client satisfaction, and retention, as well as mentoring other teammates and shaping new GTM solutions across the portfolio. The Account Principal is a steward for their portfolio, managing Insight’s risk and ensuring that growth is profitable, repeatable, and rooted in client success. 

Key Responsibilities 

1. Account Ownership & Strategy (in partnership with sales) 

• Serve as the primary owner of services performance and P&L in assigned accounts 

• Develop and maintain a comprehensive account plan covering: 

• Revenue growth (recurring + project-based services) 

• Margin improvement 

• Expansion opportunities 

• Delivery roadmap and risk profile 

• Build, nurture and diversify executive-level client relationships 

2. Pre-sales Leadership (in partnership with sales) 

• Provide clear direction and prioritization to ensure right pace and path for opportunities 

• Serve as central orchestration point to guide the process, abstract complexity, eliminate friction, and minimize delays 

• Partner with Sales and Solution Line overlays to: 

• Shape services opportunities 

• Align Insight solutions to client outcomes 

• Ensure commercial viability and delivery feasibility 

• Provide go/no-go input and deal governance, including: 

• Scope validation 

• Margin expectations 

• Delivery risk assessment