Director of Branch Operations - Branch Operations

SUMMARY:

Accountable for the leadership and oversight of branch operations for the entire banking center network through in-market and centralized support.  Develops and implements the strategy of branch operations in coordination with retail leadership.  Oversees the development, design, and implementation of processes and procedures around all aspects of branch operations to ensure compliance.  Drives efficiency and effectiveness in daily processing by collaborating with stakeholders and utilizing automation. Builds an operating environment in which the banking centers are enabled to sell and grow the bank.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Oversees the operations in all banking centers across the bank and is accountable for their scorecard performance. Where deficiencies may be present, action plans should be developed for appropriate remediation.

Oversees the support provided to the banking centers and is accountable for meeting defined SLA’s. Where deficiencies may be present, action plans should be developed for appropriate remediation.

Responsible for selecting team members, employee engagement, team dynamics, coaching, development, performance management and managing talent across the branch operations team including compensation.

Responsible for developing a business plan, strategic initiative execution and associated expenses.

Guides the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.

Collaborates and coordinates with Corporate Training on branch training programs and ongoing needs.

Monitors and prepares reporting on key performance indicators of branch operations including reporting to the board.

Accountable for regulatory and audit findings within the banking centers as it relates to operations and accountable for implementing remediation plans.

Accountable for the departmental budget process and managing overall performance to budget.

Collaborates, contributes, and communicates with consumer bank leadership for the overall success of the banking centers.

Accountable for the Risk Assessment and SOX control documentation for banking center operations.

Responsible for audit and regulatory compliance findings and appropriate remediation.

Accountable for the repository of procedures, processes, job aids and other critical information for the banking centers in Performance Support and Workiva.

Collaborates with business areas on new initiatives, processes or products and accountable for the implementation within the banking centers.

Responsible for driving the effective use of technology within the banking centers.

Oversees communication flow from other bank areas to the branches to ensure consistency in messaging and distribution for proper understanding.

Oversees branch operations support and market areas to ensure effectiveness in the branches and ensure support, training and operational needs are being met.

Accountable for research, review and documentation of operational deficiencies that lead to disciplinary action. Ensures branch operations team is partnering with HR and Retail Management in all operational related disciplinary matters.  

Responsible for attending and traveling for leadership meetings and partnership engagements with other business lines of the bank.

 

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

OTHER REQUIREMENTS:

Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and th