Become a part of our caring community and help us put health first
 

Humana’s Inside Sales Agents are our member’s partners in their healthcare journey. As a customer-centric company, our top priority has always been the health of the people we serve. Our decades of experience helping millions of members, and our continuous learning on how to meet their evolving needs, fuels our purpose and our passion for serving our customers.

Every year customers are deciding on their health insurance and drug benefits for the following year. To be competitive in this market, we must not only have top-notch plans, but have a team that provides quality leading consumer experiences.

As a valued member of our inclusive culture, you will be a part of furthering the overall relationships/experiences with members by offering year-round diverse suite of sales products through inbound calls and outreach to existing members.

Don’t worry!   Humana will provide training for our portfolio, systems, and sales techniques.  We welcome candidates with diverse professional backgrounds!

Here is what we need your help with:

• Use knowledge of the product portfolio training to accurately assess the distinct needs of different consumers, explain the differences between various health insurance options, and assist the consumer in selecting coverage that meets their unique needs.
• Use a consumer-centric, consultative selling approach to align our consumers’ healthcare needs with appropriate products from Humana’s portfolio, including but not limited to Medicare, dental and vision.
• Model a high level of professionalism, integrity, and quality with every inbound and outbound consumer phone interaction.
• Department Hours – Shift could fall between the business hours of 7:00 am to 11:00 pm local time.  Hours are subject to change based on business needs
• Training Hours – Training will start day one of employment and run the first 5 weeks with a schedule of 10:30 am to 7:00 pm EST.  Attendance is required for success

Use your skills to make an impact
 

Required Qualifications

• Active resident Health insurance license for your state of residence (based on the resident state’s Department of Insurance requirements)
• Flexibility - Ability to work a flexible schedule, including overtime, nights and weekends as needed to meet business demands (see additional details below under Work At Home Requirements)
• 1+ years professional experience in navigating multiple computer tools/systems/screens
• All Humana associates approved for the Home or Hybrid Home/Office work styles are required to self-provide wireless, wired cable or DSL access to the internet at the connectivity speeds required by the company to successfully perform their job with the exception of associates who live or work from home in the state of California, Illinois, Montana, or South Dakota. Connectivity requirements are detailed below.

Preferred Qualifications

• Prior call center experience
• Prior Medicare Product Sales experience
• Prior Sales (any industry) experience
• In addition to English, proficiency in additional languages; ability to read, write, and speak without limitations or assistance.

Additional Information

• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Language Proficiency Assessment (LPA) in that language(s) and English as provided and required by the Federal Government. 

Humana Perks:      

Full time associates enjoy:   

• Base salary with a competitive commission structure 
• Medical, Dental, Vision and a variety of other supplemental insurances   
• Paid time off (PTO) & Paid Holidays 
• 401(k) retirement savings plan
• Tuition reimbursement and/or scholarships for qualifying dependent children
• And much more!  

Social Security Task:
Alert: Humana values personal identity protection.  Please be aware that applicants selected for offer may be asked to provide their social security number, if it is not already on file.  When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into the application at Humana’s secure website.  

Virtual Pre-Screen:

As part of our hiring process for this opportunity, we will be using exciting virtual pre-screen technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. I