Service BDC Manager | Base + Commission- Tucson Subaru

Job DetailsJob Location: Tucson Subaru - Tucson, AZ 85704Job Category: Dealership ManagementLead a top‑performing service team at one of the best Subaru dealerships in the country.


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You’re an experienced, results‑driven Service BDC professional who knows how to lead, communicate, and put the customer first. You thrive in a fast‑paced environment, understand how to drive service appointments through strong processes and coaching, and take pride in creating a seamless customer journey. If you’re a confident leader with a track record of performance and team development, this role gives you the opportunity to make a real impact.

As Service BDC Manager, you’ll oversee daily operations, motivate and mentor your team, and play a key role in driving service growth through effective appointment setting and customer engagement.

At Tucson Subaru—Arizona’s #1 Subaru dealership for nine consecutive years—you’ll join a dynamic leadership team at a dealership known for excellence, performance, and customer satisfaction. If you’re ready to step into a leadership role where your expertise is valued and your results matter, we want to hear from you.


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Why Join Tucson Subaru:


Opportunity to work with a well-established and respected automotive dealership in Tucson
Supportive and collaborative work environment that fosters personal and professional growth
Access to ongoing training and development opportunities
Chance to contribute to the success of a high-performing service BDC team


 

Service BDC Manager Job Responsibilities


Lead and supervise the Service Business Development Center (BDC) team, ensuring optimal performance and productivity
Oversee all aspects of the BDC operations, including customer inquiries, appointment scheduling, outbound follow-ups, and customer satisfaction
Develop and implement strategies to maximize customer engagement and retention
Collaborate with service advisors and technicians to streamline processes and ensure efficient handling of customer requests and concerns
Monitor and analyze key performance metrics to drive continuous improvement and achieve departmental goals
Stay up-to-date with industry trends, best practices, and technological advancements in automotive service BDC operations
Conduct regular training sessions for BDC staff to enhance their product knowledge, customer service skills, and overall performance
Foster a positive and supportive work environment that encourages teamwork, professional growth, and exceptional customer service
Maintain strong relationships with customers, addressing their concerns promptly and ensuring their complete satisfaction


 

Service BDC Manager Benefits and Compensation

In addition to competitive pay, our benefits are designed to support you and your family…


Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
401(k) with Company Match
Generous Paid Time Off that begins accruing from Day 1
Exclusive employee pricing for you and your family on parts, service, and vehicles

QualificationsService BDC Manager Qualifications


Minimum of 3 years of experience in a managerial role within an automotive service BDC or similar environment
Proven track record in effectively managing a team and driving performance
Excellent communication and interpersonal skills, with the ability to engage and connect with customers and team members
Strong organizational and multitasking abilities to handle a high volume of customer inquiries and tasks
Proficiency in using CRM systems, scheduling software, and other relevant tools
Sound knowledge of automotive service operations and industry trends
Exceptional problem-solving skills and the ability to make informed decisions under pressure
Demonstrated commitment to providing outstanding customer service and achieving customer satisfaction
Flexibility to work evenings and weekends as required


Corporate requirements: Must be 18 years or older with a valid driver's license and clean driving record, able to pass a criminal background check and pre-employment drug screen.

 

Take the lead in a high‑performance service department by Applying today to join Tucson Subaru!