Client Collection Specialist

Collections Specialist – CLIENT BILLING  

  
Labcorp is seeking a Client Collections Specialist to join our team! Labcorp's Revenue Cycle Management Division is seeking individuals whose work will improve health and improve lives. If you are interested in a career where learning and engagement are valued, and the lives you touch provide you with a higher sense of purpose, then Labcorp is the place for you!  

  
Job Description  

This Collections Specialist will join our Client AR, Collections team in RCM. This position will work with physician offices, hospital laboratories, attorneys, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Collections Specialist will provide product education, offer payment plan agreements, settlements and handle a wide variety of questions while ensuring a world-class customer experience and meeting the goal of reducing >60day balances. The ideal candidate will be motivated to work with a customer centric team in an innovative company.  

RESPONSIBILITIES  

• Follow SOP’s reducing aging AR >60day balances. 

• Outreach to customers by phone, emails and/or letters. 

• Handle sensitive information in a confidential manner  

• Preparation for updates on resolution to various levels of leadership 

• Document all activities/attempts to reduce balances. 

• Preparation of placement packages for outside attorneys for possible litigation.  

• Communicate via telephone with a operations management, physicians, attorneys and internal customers.  

• Utilize tools to obtain better billing information 

• Performs research and evaluation of complex projects and assignments requiring advanced knowledge and experience to identify and measure process financial implications. 

• Analyzes and determines areas for improvement and education. 

REQUIREMENTS  

• High School Diploma or equivalent  

• REMOTE WORK:   

• Dedicated work from home space in a quiet non distracting environment. 

• Ability to manage time and tasks independently while maintaining productivity.   

• Previous medical and/or call center experience a plus.   

• Proficiency in Microsoft Office products including but not limited to  

Excel is a plus  

• Applicant must have critical thinking skills and a basic understanding of medical and computer skills. 

• Ability to compile and organize data. 

Technical Requirements