Manager, Emergency Repair Services

ESSENTIAL JOB FUNCTIONS:

• Manage a team responsible for timely and cost-effective resolution of roadside breakdowns and idle equipment issues across the HUB network. 
• Effectively communicate with drivers, account managers, M&R managers, and operations support to obtain necessary information, and coordinate with appropriate vendor(s) to carry out repairs for roadside breakdowns and idle equipment issues in a timely and efficient manner.
• Monitor the status of repairs and promptly address any issues that cannot be resolved by team members, while providing necessary assistance to ensure repairs are completed in a timely and efficient manner for roadside breakdowns and idle equipment issues. 
• Collaborate with relevant parties to investigate the cause of failure, determine responsible party, and identify any possible re-bill opportunities to customers or outside motor carriers.
• Proactively identify and escalate recurring issues to the relevant site/terminal manager or M&R manager to determine possible cost reduction opportunities.
• Demonstrate a thorough understanding of procedures outlined in Commercial Agreements, FMCSA guidelines, and Hub policy, and ensure team members are following and being held accountable for adherence to these guidelines.
• Provide clear direction and repair instructions to HGT shops, outside shops, and road service vendors to minimize equipment and driver downtime, while ensuring the M&R team is engaged and informed, to effectively manage and resolve roadside breakdowns and idle equipment issue.
• Supervise and authorize repairs performed by external vendors, ensuring that all repairs are conducted in accordance with established standards, procedures, and guidelines.
• Retrieve data from multiple or single platforms and utilize this data to create Excel spreadsheets that provide visibility to other teams on event data

MINIMUM QUALIFICATIONS:

• Bachelor’s degree is preferred. 
• Five (5) plus years of experience as a Diesel transportation & Repair Industry or equivalent combination of technical education/certifications/skills/ experiences Customer service or call center experience is a plus.
• Excellent analytical, organizational, problem solving and interpersonal skills, with the ability to multi-task in a fast-paced environment.
• Proficient in web-based applications and with Microsoft Office products; emphasis on Excel and Outlook
• Minimum of four (4) years’ experience in a management or leadership role
• Prior experience with TMT, OTM, LYTX, Cargowatch, and Reach is preferred.
• Direct experience with intermodal operations, over the road common maintenance vendors, and dealerships is preferred.

Salary: $65,000 - $75,000/year base salary

This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.