Sleep Coach

Position Overview

As a Sleep Coach, you are responsible for achieving and exceeding store performance goals while maintaining a personal minimum sales contribution of $25,000 per pay period with 17% Bedding, 5% Protection and 41% EGM. Your compensation is structured to recognize both your individual sales and the store’s overall performance through a combination of salary, commission and incentives.

Job Duties and Responsibilities

1. Sales Management
   • Oversee daily sales operations, ensuring targets are met or exceeded.
   • Motivate and lead the sales team to achieve individual and collective sales goals.
   • Conduct all Manager on Duty (MOD) functions during the General Manager’s absence.
2. Customer Engagement
   • Provide exceptional customer service by assisting Guests in selecting furniture that meets their needs.
   • Build and maintain strong relationships with customers to encourage repeat business.
3. Training and Development
   • Train new sales associates in product knowledge, sales techniques, and customer service best practices.
   • Conduct ongoing training sessions to enhance team performance and product knowledge.
   • Coach Retail Sales Associates as needed.
   • Get involved in sales to meet or exceed daily sales goals.
   • Ensure all Retail Sales Associates are following selling best practice and are using all required tools and materials.
4. Inventory Management
   • Monitor inventory levels and coordinate with the General Manager to ensure optimal stock levels.
   • Assist in visual merchandising to create appealing displays that attract customers.
   • Ensure all Retail Sales Associates are creating a welcoming environment for our customers and peers.
5. Performance Analysis
   • Analyze sales data and performance metrics to identify trends and areas for improvement.
   • Prepare regular reports on sales performance for General Manager review.
6. Commission Structure Oversight
   • Have a full understanding of commission structure for the sales team and help Retail Sales Associates gain understanding of how to maximize their weekly and monthly performance.
   • Create learning plans that help maximize performance verbally and in writing.<