Associate IS Support Technician *Onsite*

Providence is one of the nation's leading non-profit healthcare systems with 119,000+ caregivers/employees serving more than 5 million unique patients across 51 hospitals and 800+ clinics. Our locations range from metropolitan centers to rural settings across seven states: Alaska, California, Montana, New Mexico, Oregon, Texas, and Washington. As a mission-based, not-for-profit healthcare provider, our commitment to providing compassionate care to all lives on through our five core values: Compassion, Dignity, Justice, Excellence, and Integrity.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Enterprise Information Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Serves as the key point of remote support to resolve caregivers' issues, fulfill requests for information technology services. Remote Service Delivery team members must deliver timely and accurate Information Technology support and services to all Providence caregivers, partners, and customers while maintaining a focus on positive customer service experience. Other duties and responsibilities as assigned. 

Please note the following important details regarding this position:

• This role is an onsite position and will report onsite daily as scheduled
• This role requires for you to be located within a commutable distance of our office location listed below:
• Washington: Richland
• Work Week: Monday - Friday
• Work Shift: Day
• Flexibility to work a weekly on-call schedule, including weekends. On-call shifts are scheduled in advance by the hiring manager based on departmental needs.

Required Qualifications:

• H.S. Diploma or GED General Studies

Preferred Qualifications:

• Associate Degree Computer Science, Electrical Engineering, Information Systems, or another related discipline
• Coursework/Training Current certification A+, Network+, CCNA, MCSE, RHCE, MCSA, CSA, ACE, CCIE, or MSDBA
• 2 or more years of experience in remote or IS field technical support 
• 2 or more years of Healthcare IS experience

Why Join Providence? 

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision