Senior Associate, xMCS Strategy & Operations

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role will be based in San Francisco, CA, New York City, New York, or Sunnyvale, CA. 

The Member & Customer Success (MCS) strategy and operations organization has the mission of delivering outstanding experiences that help members and customers realize value throughout every interaction with LinkedIn (Talent Solutions, Sales Solutions, Marketing Solutions & Online).  The MCS organization consists of 4 major functions (1) Customer Success & Services (2) Global Support (3) Scaled Solutions (4) Member & Customer Experience Operations.

The Senior Associate, xMCS Strategy and Operations will work across all 4 groups within MCS to drive  xMCS strategic initiatives, central strategy development, performance measurements and executive operating reviews. This role focuses on structured problem-solving and operational improvements to enhance the experience of LinkedIn’s members and customers.  The successful candidate must have the ability to effectively context switch across functions and seniority levels to drive the orchestration of  complex workstreams in a matrixed organization. 

This position offers a candidate with analytical and strategic experience, an exciting opportunity to influence the trajectory of a significant portion of LinkedIn’s overall business. Come join us! 

Responsibilities:    

• Act as a trusted advisor to xMCS  leadership by delivering data-driven recommendations to help optimize the MCS business and deliver against our strategic priorities + transformation programs.

• Collaborate closely with Customer Success & Services, Global Support, Scaled Solutions, Member & Customer Experience operations and other cross-functional teams to ensure that our GTM strategy and execution delivers maximum value to our members and field customers

• Play a vital role in our annual strategic planning process by driving key planning workstreams, 

• Provide insight into the performance across the MCS organization on an ongoing and periodic (quarterly, annual) basis by establishing/tracking KPIs to monitor rep and functional performance

• Proactively lead global process improvement projects to drive increased productivity xMCS

• Partner with MCS leadership on ad-hoc operational requests, analytical deep dives, investment scenario, capacity planning, organizational design, etc

Qualifications

Basic Qualifications:    

• Bachelor’s degree in Business Administration, Business Analytics, Statistics, Economics or related quantitative field.   

• 3+ years of experience in strategy, business operations, or management consulting.  

• Experience in data analysis tools, including Excel, SQL, Tableau, or similar.  

• Experience with developing and interpreting reports and dashboards.  

Preferred Qualifications:   

• Experience leading strategic and operational cross-functional initiatives in a high-growth, performance-focused environment; ability to flex between day-to-day operations and broader strategic initiatives.

• Exceptional problem solving and analytical skills; demonstrated ability to structure complex problems, navigate challenging data sets, develop solutions, and craft high-quality executive presentations.

• Strong communication skills, including experience effectively communicating and building transformational partnerships with senior leaders 

• Experience with data analysis/modeling in Excel/SQL and the ability to see beyond the numbers to drive sound decision-making 

• Effectively collaborates across teams and experience influencing across a matrixed organization

• Experience in prioritization of deliverables and tasks

Suggested Skills:   

• Written and verbal communication

• Structu