Surgery and Specialty Scheduling Technical Assistant

This role will work a Split Schedule supporting both Plastic Surgery and Otolaryngology at the HealthPartners 401 Specialty Center in St. Paul and Woodbury Plastics Clinic. 

REQUIRED FOR SURGERY SCHEDULING TECHNICAL ASSISTANT ROLE:

• High School Diploma or GED

• Meets one of the following:

• Two years post secondary education which includes course work in business operations, healthcare or customer service 

• Graduate of a technical, business or community college as a medical receptionist/secretary, medical office assistant or similar training program

• Three years experience as a medical receptionist, healthcare billing or coding representative, healthcare customer service position or similar experience

• Two years customer service, medical or business office experience

• Two years computer experience, which includes demonstrated knowledge of online insurance eligibility systems, Microsoft Word, Microsoft Excel or similar programs 

• One year demonstrated healthcare electronic registration system and insurance skills 

• Demonstrated knowledge of insurance terminology

• Demonstrated knowledge of insurance products, including Preferred Provider Organization, Managed Care, Medicaid, Medicare, Third Party Payors, Work Comp, etc.

• Familiarity with medical coding systems (ICD 9 & CPT)

• Demonstrated telephone, written and oral communication skills

• Demonstrated strength in managing complex customer relations

• Demonstrated independent problem solving skills

• Demonstrated skill utilizing computerized medical records

• Demonstrated skill in organizing and prioritizing work with multiple interruptions

• Demonstrated ability to handle confidential information with discretion

• Demonstrated ability to be accurate and attentive to detail

REQUIRED FOR SPECIALTY SCHEDULING ASSISTANT ROLE:

• High School diploma or GED.

• Two years experience with various computer systems or training in medical office setting or other business setting using registration or scheduling systems.

• Two years computer experience, which includes demonstrated knowledge of Microsoft Word, Microsoft Excel or similar programs.

• Ability to communicate effectively with supervisory staff and physicians.

• Ability to prioritize and manage tasks independently to meet physicians’ scheduling needs.

PREFERRED QUALIFICATIONS:

• Two years HealthPartners experience to include any of the following:

• EPIC registration 

• Working in a surgical clinic setting

• Billing department 

• Working knowledge of insurance to include coordination of benefits, referral requirements, prior authorization process and billing processes and protocols

• Experience with computerize scheduling and registration.

PHYSICAL REQUIREMENTS: 

Ability to sit and use a telephone and computer for prolonged periods of time. Oral and written communication with customers requires adequate speech, vision and hearing. Proficiency in English, adequate handwriting and manual dexterity skills are required. Ability to bend, stoop, reach or twist. 

POSITION PURPOSE: 

Service excellence is to be centered on patient care and patient relationships and is the responsibility of all employees.  Teamwork is the norm and all employees will be held accountable to work as effective team members. The Surgery Scheduling Technical Assistant position is responsible for accurate, efficient, and timely surgery scheduling for the HPMG and contracted surgeons. This may include multiple specialties and locations. Keeping the patient, provider and other key individuals and departments informed during the process is a customer service priority. This position ensures the pre surgical financial/insurance requirements are completed for appropriate revenue collection. Requires coordination of all pieces in the surgery scheduling process to ensure a positive and successful outcome. The Specialty Scheduling Assistant manages the technical aspects of the clinic templates; ensuring provider needs are met within the guidelines or HPMG and/or department scheduling requirements. This position is responsible for keeping templates updates, as system or provider changes occur, and coordination changes with clinic staff and/or Appointment Center staff.

ACCOUNTABILITIES: 

Surgery Scheduling Technical Assistant:

1. Interviews patient in person or over the phone