Senior Desktop Support Specialist

Job Posting Title:

Senior Desktop Support Specialist

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Hiring Department:

Institute for Geophysics

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

Non-Exempt

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Earliest Start Date:

Immediately

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Position Duration:

Expected to Continue

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Location:

PICKLE RESEARCH CAMPUS

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Job Details:

General Notes

About The University of Texas at Austin 

What starts here changes the world. Founded in 1883, The University of Texas at Austin ranks among the top 40 best universities globally, with national programs across 19 colleges and schools. By creating educational opportunities for all and leading cutting-edge research at scale, the university fosters positive social change, technological advancement, and economic progress, proving that change really does start here.

About The Institute for Geophysics

The University of Texas Institute for Geophysics (UTIG) - UTIG is one of the three research units of the Jackson School of Geosciences at the University of Texas at Austin. Scientists and students at UTIG conduct expeditionary research in Earth Science in all parts of the world, and are also involved in planetary missions and climate modeling. These research projects produce large data sets and require computational analysis and visualization.

UT Austin offers outstanding employee benefits and total rewards packages, including:

• Competitive health benefits

• Generous paid vacation, sick time, and holidays

• Teachers Retirement System of Texas (a defined benefit retirement plan) as well as additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)

• For more details, please see: Benefits | Human Resources and UT Austin Employee Experience | Human Resources.

Purpose

This in-person position is responsible for installing, configuring, maintaining, upgrading, and supporting IT systems that meet the business and research needs of UTIG. The Senior Desktop Support Specialist is a key technical resource, responding to end-user computer incidents and requests, recommending improvements to IT processes, and proactively addressing problems. The candidate must follow all UT policies and procedures.

Responsibilities

• Provide advanced desktop support and technical assistance to students, faculty, and staff using strong interpersonal and customer service skills.

• Support mainstream as well as specialized software installations.

• Install, troubleshoot, and repair hardware and software per UT standards, including Windows, Mac, and Linux systems, printers, A/V equipment, and related technologies.  Keep up to date with latest technological developments.

• Manage system updates and patches to maintain security and address configuration issues.

• Support A/V technologies for meetings and seminars, including video conferencing and video capture.

• Assist with server and network maintenance tasks such as racking servers, replacing drives, and tracing network connections.

• Coordinate customer needs for computer equipment including vetting desktop technology for procurement. Manage inventory, preparation, deployment and process equipment for surplus.

• Troubleshoot and resolve technical issues independently and efficiently.

• Build productive relationships with internal customers by listening, clarifying, and responding effectively.

• Perform other duties as required to meet organizational goals and objectives.

Required Qualifications

• High School Diploma or GED and 2 years of relevant experience in IT technical support, or an Associate’s Degree in a computer science-related field and 1 year of experience.

• Communicate effectively through both oral and written methods.

• Working technical knowledge of network protocols, operating systems, and standards.

• Experience providing full support for Apple/Windows hardware and software.

• Knowledge of computer and peripheral operations, installation, and troubleshooting. Knowledge of device/endpoint management tools or technologies.

• Basic understandi