Student Relations Technician

MISSION ACADEMY

Full Time, Monday - Friday; 8:00 AM - 4:30 PM

What We Do

Providing a safe, flexible and supportive educational experience for students is what we do best. Founded and led by educators, Elev8 Online Schools fosters student success in fully virtual, tuition-free public schools across California. Serving students in grades 6-12, our schools are accredited, NCAA eligible and offer a high-quality online education and valid California high school diplomas. Remember the person who made a difference in your life? Now it’s your turn.

Learn more about us at https://elev8schools.org/

How You Will Make an Impact

The Student Relations Technician Creates and maintains files related to the management of student records, data input, reconciliation, correspondence and public contact. Will communicate with students and/or parents in appropriate areas of student information, progress, or concerns. Performs a variety of complex and specialized activities related to student records and all compliance issues related to Average Daily Attendance (ADA) and State educational mandates.

Preferred Qualification: Bilingual proficiency in Spanish is strongly preferred.

RESPONSIBILITIES/DUTIES: This list is illustrative only and is not intended to be a comprehensive list of tasks performed by this classification. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Front Desk and Student Support:

• Schedule orientation for incoming students
• Comply with expulsion, ELL and special education, re-enrollment and reinstatement enrollment protocols
• Ensure all required student enrollment paperwork is complete and correct
• Accurately input student information into SIS including immunizations, enrollment dates, school track, and supervising teacher
• Properly issue and track student work permits
• Provide quality customer service
• Answer all incoming telephone calls and handle them in the appropriate manner
• File documents in student folders

Compliance:

• ADA tracking and recording of work samples for accuracy
• Audit student work samples as well as all documents that require mandatory compliance (Master Agreement, WSR, DLL, Synopsis, Report Cards, etc.)
• Check report cards for completeness and accuracy before going to the registrar
• File student homework away
• Conduct Orientations for new students
• Assist teachers with problem solving issues with compliance and PLS
• Create and maintain compliance and ADA checklists
• Verify and confirm ADA in SIS system with form and tracking number
• Submit compliance error reports to management
• Adherence to attendance policies
• Administrative duties, responsibilities, and activities may be assigned or changed from time to time

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC:

• Demonstrates excellent customer service skills including the ability to greet customers in a friendly manner and provide responsive, timely, and accurate follow-up to questions and inquiries
• Multi-tasking skills; ability to react and respond to changing circumstances, procedures
• Respond to requests and inquiries from students, visitors, employees and supervisors
• Able to work under tight deadlines and handle multiple requests or interruptions while still completing projects or work assignments in a timely manner
• Ability to communicate effectively both orally and in writing
• Ability to work independently with minimal direction

MINIMUM QUALIFICATIONS:

• High School Diploma or General Education required
• 2 years of work experience in a fast-paced, clerical support position in a profession business setting
• Good attention to detail and maintain accuracy of work
• Good record keeping techniques that demonstrate desirable planning and organizational skills
• Prepare general, statistical and special reports
• Proficient