Jobs and Careers

Technical Product Manager-CRM

United States - Remote, United StatesRemotefull_timeVerifiedPosted 24 Jun 2024

💰 $150,000/yr($130,000/yr – $150,000/yr)

About the role

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) with customers worldwide. But don’t take our word for it—read what analysts like IDC and Nucleus Research have to say about us.
Acumatica is different by design and purposely built to help small and midsized companies thrive in today’s digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future.
We recognize that no business succeeds alone, and that’s why Acumatica is more than a product—it’s a thriving community of partners, customers, and creators committed to delivering technology that enables tomorrow’s leading companies to innovate, collaborate, and grow on their terms. We’re a community working to continuously seek out better ways to work and to build the future of business, together.
Acumatica is owned by EQT Partners, one of the world’s leading investment companies.
Acumatica’s culture is casual and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential.
To learn more about Acumatica’s mission, please visit: http://www.acumatica.com.

Acumatica is looking for a Technical Product Manager – CRM with expertise in ERP and CRM software. The technical product manager will help our business customers drive sales using marketing and sales force automation tools and streamline support processes using case management. The technical product manager will apply their knowledge to increase the usability of existing solutions and launch new customer-demanded features.
The CRM Technical Product Manager will help manage the product roadmap and gather feedback by working with Acumatica customers, support, sales, developers, and external ISVs. After speaking with stakeholders, the Product Manager will prepare requirements documents to inform developers of changes.
What the job entails:
Product Planning

Manage the product roadmap from planning to tactical activities.
Speak with customers and partners as well as internal teams to understand how our tools are used to meet real-world scenarios.
Create, maintain, and present external product roadmaps.
Document benefits of planned features and ensure senior management is presented with the information necessary to make informed decisions.

Product Launch Readiness

Execute new product release activities and coordination across the entire organization.
Review functional design documents and work with the development team with its associated project development plan/schedule.
Document new features and communicate the benefits to partners and customers through videos, data sheets, presentations, battle cards, and more.
Identify early adopters and manage the beta release process. 
Review documentation and training materials and provide feedback and guidance to Education teams.
Review output of the Quality Assurance group to ensure the needs of customers, prospects, partners, and markets are built and delivered to a high level of satisfaction.
Train internal support and services teams on new product capabilities.