Manager, Pharmacy Workflow Innovation

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is on a mission to transform healthcare.  With a shared purpose to bring our heart to every moment of your health, we are building new ways to care for our communities, leveraging our brick-and-mortar footprint of 9000+ stores.  At the heart of this strategy lies the privileged relationships between our colleagues and our customers.  As we seek to simplify a complex healthcare system for the patients we serve, while providing meaningful work that differentiates us from other retail employers, empowering our people plays a critical role to business success.    

The Pharmacy Workflow Innovation team is a dynamic team within Retail Store Operations aimed to support the business and our retail colleagues while upholding and reinforcing regulatory and compliance standards. This position involves identifying and designing opportunities to address business challenges.  This colleague designs solutions for business problems and works as part of a larger team that is making larger workflow change while keeping our colleagues at the heart of everything we do. By providing data driven insights to inform key initiatives and evolve the colleague experience by designing innovative new programs. This position will routinely interact with many of the following groups: DDAT, Pharmacy Operations, Growth, Regulatory, Legal, Quality & Safety, Field Leadership and Enterprise partners.

Required Qualifications

• 5+ years of full-time work experience in a retail and/or corporate environment
• 5+ years experience building high-performing teams
• 5+ years experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 5+ years experience influencing without authority
• Self-directed requiring little direction
• Knowledge of retail pharmacy operations
• Leverages a continual improvement mindset to create simplicity and improve the colleague and customer experience
• Strong interpersonal skills as demonstrated by successful collaboration to achieve shared goals
• Strong time management skills, evidenced by experience being accountable to multiple deliverables on staggered deadlines
• Strong personal integrity and judgment, evidenced by a track record of managing highly-sensitive or highly-visible business matters
• Strong communication skills in both formal and informal writing and speech
• Demonstrated growth mindset and willingness to learn and accept feedback
• Proven track record of high performance
• Regular and reliable attendance
• Any additional tasks as directed by supervisor or manager
• Advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook
• Occasional travel may be required
• Bachelors degree, or equivalent experience

Preferred Qualifications

• 8+ years of full-time work experience in a retail and/or corporate environment
• 8+ years experience building high-performing teams
• 8+ years experience engaging and inspiring teams to achieve both short-term, and long-term goals
• 8+ years experience influencing without authority
• Experience in process innovation, including process and system diagnosis, business case development, solution definition, process mapping, and new system development
• Knowledge of change manageable techniques a plus
• Lean six sigma knowledge a plus
• Masters degree

Education

Bachelors degree, or equivalent experience

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we ser