Senior Business Analyst (Remote - U.S. only)

About Lyra HealthLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.
About the RoleWe are seeking an experienced Business Systems Analyst with proven communication skills, collaboration talent, and technical aptitude to join our Enterprise Systems team. The Business Systems Analyst will be responsible for leading and coordinating the delivery of a range of technology projects related to finance and accounting functions. This individual will have a strong background in finance, accounting, and technology, with a focus on using Salesforce technology solutions to improve business processes and operations. Success in this role will require someone with a wide diversity in skills, allowing them to take on the role of a project manager; technical lead; business partner; and a support analyst when required. We are looking for a candidate that is passionate about implementing technical solutions that have a significant impact on organizational capabilities.
We care deeply about making a difference in people’s lives and hope you do too! Attention to detail is critical in this role. Your work will directly impact the performance, security and effective business processes at Lyra. You are empathetic to user needs, a good listener and a great communicator.
This position can be based in the Burlingame, CA office, or remote. 

Responsibilities

• Lead the planning and execution of business-critical technology projects, ensuring that they are delivered on time, within budget, and to a high standard of quality
• Work collaboratively across the Sales, Finance, Legal, Product Management, Ops, Data, Engineering, etc. teams to objectively assess, articulate and recommend opportunities and solutions for business stakeholders
• Translate conceptual / business requirements into clear, detailed functional specifications and designs to develop scalable technical solutions
• Collaborate with cross-functional teams, including Sales Ops, finance, IT, and other departments to identify requirements and gather feedback.
• Develop and manage project plans, including timelines, budgets, resources, and risks.
• Track project progress and report on status, risks, and issues to stakeholders and senior management.
• Manage the delivery of Salesforce solutions, including system configuration, customization, and integration with other systems.
• Identify needs, secure commitments, and monitor the progress of deliverables for technical integration projects, managing project documentation, communication, planning
• Ensure that projects are completed in compliance with company policies, procedures, and standards.
• Identify operational gaps and opportunities for process improvement and automation to keep teams as efficient as possible
• Troubleshoot and resolve issues identified by end users
• Provide support and training to end-users of technology solutions.

Qualifications

• 5-8 years of relevant experience in Enterprise Systems/IT delivery and support of application services and managing finance-related technology projects.
• Hands-on experience with quote/contract to cash processes, Salesforce, CPQ
• Strong knowledge of finance and accounting processes, procedures, and standards.
• Experience in implementing and managing Salesforce solutions, including system configuration and customization.
• Excellent project management skills, including the ability to manage multiple projects concurrently.
• Strong leadership and team collaboration skills, with the ability to work effectively with stakeholders at all levels.
• Excellent communication and interpersonal skills, with the ability to present information in a clear and concise manner.
• Demonstrated ability to use structured problem solving and available tools to quickly evaluate problems, identify root cause, create action plans, assess impact and develop resolution options
• Ability to effectively elicit complex business requirements in both small and large settings across audiences including business and tech teammates
• Ability to work independently, manage priorities, and meet tight deadlines.

Preferred Qualification

• BA or BS degree in Finance, Accounting or Computer Science, Information Technology
• Relevant certifications in Salesforce, project management, or fin