Program Manager - Remote- US East Coast

Job Summary:

THE TEAM

At Ticketmaster we are leaders in the business of selling the live entertainment experience to fans around the world.

The Global Project Management Office (PMO) at Ticketmaster is a team of skilled and experienced project management professionals. PMO works closely with our technology, operational and commercial partners to deliver strategic projects and programs across multiple countries and continents, across multiple technologies using various project frameworks and methodologies.

THE JOB

We have an exciting opportunity for an experienced Program Manager who can apply the principles of professional project management to develop our products, tools and service offerings within our complex global organization.

You will have broad experience of delivering programs in a mixed methodology environment,

providing a consistent, reliable service to sponsors, stakeholders, colleagues and the Global PMO Team. In this role you will manage and deliver programs by coordinating activities and delivery across multiple, related projects that span technology and operational teams and areas. These programs deliver strategic initiatives that enable business transformation in the short to mid-term. You will be comfortable with complexity and will have the aptitude and contextual perspective to understand how multiple parts work together. You will be able to adapt to different areas of the business to meet demands.

You will understand the importance of setting objectives and agreeing a set of key results to

demonstrate the success of outcomes and initiatives. Crucially, you will be a great communicator – you’ll be able to communicate through metrics, showcases and presentations and tailor messages appropriately for the target audience whether discussing project health with the executive team or presenting at a conference.

The person in this role will have the ability and gravitas to lead, inspire and motivate teams. At Ticketmaster we understand that it is our people and our teams who make us great. You will be team player who works closely with peers to agree effective strategies for delivering business outcomes. You will ensure team structures support delivery and you will help teams deliver rapidly and safely.

RESPONSIBILITIES

• Manage and deliver programs by coordinating activities and delivery across multiple, related projects that span technology and operational teams and areas
• Accountable for delivering strategic initiatives that enable business transformation in the short to mid-term (1-3 years)
• Provides input on quarterly prioritization
• Ability to adapt to different areas of the business to manage and deliver programs where needed.
• Comfortable with complexity with a high level, contextual perspective and understanding for how multiple parts work together to fulfil a strategic objective that can transform business
• Proven experience within the fields of Project and Program Management
• Analyze and provide regular status reports that are objective and reflect the true state of progress
• Ensure that projects/programs are executed within specified timeframes and budget in accordance with quality and benefit targets using defined controls, processes and support tools
• Collaborate with teams to identify, log, track and resolve principles of professional project management such as Risk, Issue, Dependency, Decision and Change Management, Resource and Capacity Management and leverage these to improve control and visibility
• Coordinate activities to promote work flow and manage escalations either within the team or to sponsors and executives when needing steer
• Mange the complete lifecycle and facilitate the team to transition from phase to phase
• You will be passionate about continuous improvement and the benefits that formal improvement techniques can bring to the organization.
• Champion, maintain and improve PMO best practices to ensure the company and new members of the team are aware of and understand the value in these processes and principles.
• Travel to other Ticketmaster offices when needed to support teams, maintain relationships and co-ordinate launch activities.
• Provide advice and guidance to new or junior members of the team and provide support to colleagues and managers alike.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Fluent in English with an approach that inspires confidence through verbal, written and presentation skills and delivers clear and concise information tailored for different stakeholders and situations
• Able to build rapport quickly to establish trust, respect and confidence that builds excellent working relationships with colleagues and internal stakeholders at all levels of the organization, and external vendors, to ens