Senior Design Lead

Position Type

Home Office

Position Schedule

Full-Time

EEO Statement

Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

Posting Location

Arizona, Tempe, Missouri, St. Louis

Company Description

Join a financial services firm where your contributions are valued.  Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we’re proud to be privately-owned, placing the focus on our clients rather than shareholder returns.

Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. 

People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. 

View our Purpose, Inclusion and Citizenship Report.

¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
 

External Flexible Work Option(s)

Hybrid

Awards and Accolades

At Edward Jones, we are building a place where everyone feels like they belong.  We're proud of our associates' contributions to the firm and the recognitions we have received.

Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones

Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones

Country

United States

Search Headquarters Positions by Area of Interest

Marketing

Position Requirements

What Experience You Need: 

• Bachelor's AND Master's degree in Design or equivalent discipline (HCI, Service Design, Interaction Design, Behavioral Science, Communications, Anthropology, etc.) 

• 7+ years of progressive design experience with proven track record leading design teams. Deep experience in service design and journey design – you've designed multi-touchpoint experiences, not just products. 

• People leadership experience (direct or indirect) leading designers to fluent collaboration 

• AI Integration. Comfortable integrating AI-powered tools into design processes to accelerate prototyping, testing, and insights synthesis. You view AI as an enabler of creative work, not a replacement for human judgment. Understanding of AI as a craft multiplier. 

• Video editing and creation capabilities, including AI integration 

• Exceptional verbal and written communication skills across all organizational levels 

• Executive presence and ability to build trust with senior stakeholders 

• Consultancy background strongly preferred (IDEO, Accenture, or similar) 

• Some travel may be required 

Application Instructions 

To apply, please submit: 

1. Resume 

1. Cover letter explaining how your background aligns with this role 

1. Portfolio: Portfolio must showcase at least 4 end-to-end service or journey design projects (not just product/screen design). We're specifically evaluating: (1) Your ability to design across multiple touchpoints (digital, physical, human), (2) Evidence of how you led ambiguous problem framing through to measurable outcome, (3) Demonstrated collaboration with cross-functional teams, and (4) Business impact you drove (with metrics). We're particularly interested in understanding how you've led teams, managed executive stakeholders,