LEGOLAND CA Resort Operations Model Citizen

What you'll bring to the team

Responsible for the timely and efficient completion of tasks in an assigned area of operation. Responsible for consistently demonstrating the Merlin Values.  Performs a variety of duties related to general business operations and guest service. Exhibits positive customer engagement.  This position is a multi-skilled role.  Completion of Modules and Performance Eligibility will result in increased responsibilities and skill level.  This progression allows for earned pay increases from level to level.

 

Level 1: You will start with one Module to begin your skill journey. 

 

 

 

Click here to learn more about the Resort Operation Model Citizen role!

 

 

Qualifications & Experience

Essential Job Functions

 

• Assists Guests at all Resort entrances, scanning tickets and membership passes, and ensuring ease of access for Guests in wheelchairs and/ or strollers.
• Liaison with Leadership Team and Guest Services Team to resolve ticket and membership errors
• Perform manual inspections of all bags, backpacks, purses, coolers, etc. entering the Resort
• Operates computerized point of sale system. Handles credit card transactions. Ensures thorough understanding of all aspects of the system and associated procedures. Provides upsell opportunities
• Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures.
• Ensures stock levels are maintained and that all areas are kept in a well-organized manner.
• Responsible for selling Resort tickets and memberships via our Accesso POS system
• Experience Usher and host: Provide memorable guest service while engaging with guests as you support guest flow and capacity in assigned venue or show. Prepare venues or building experiences for guest visitation – restocking brick, cleanliness upkeep and safety checks.
• Character Escort: The Character Guide will maintain the quality of the guest experience to the high-level possible while ensuring safety as a top priority. Character escorts assist the Costume Characters as they entertain guests and create memorable experiences.
• Rides & Attractions: Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals. Work effectively in busy environments with high noise levels.  Work effectively under pressure in situations such as ride breakdowns or upset guests.  Maintain a high level of focus to ensure safe operation. 
• Comfortable speaking to guests both one-on-one and in groups using a public address system.
• Responsible for promoting and demonstrating LEGO bricks and Merlin’s SOPs, culture and core values through words and actions
• Performs opening and closing routines as defined by the operating procedures.
• Ensures cleanliness in all aspects of workspaces.
• Maintain Merlin customer service standards by assisting guests and questions.
• Responsible for assigned locations’ daily maintenance, cleanliness and security.
• Responsible for opening and closing tasks necessary to operate assigned locations in keeping with company policy and procedure.

 

Other Responsibilities

 

SERVICE:

Responsible for the operation of assigned RETAIL locations. Performs a variety of duties related to sale of merchandise items including preparing inventory for sale, POS transactions, maintaining retail locations, and ensuring positive guest service to park visitors.

 

Performs duties beginning with Ride Queue Merge Point Attendant in RESERVE N RIDE and develops into customer service booth stations.

 

Working in ADMISSIONS is all about providing our guests with an awesome first and last impression. Tasks will include helping guests with ticket & membership needs, welcoming guests to our parking lot, ensuring a smooth entry at our bag check and scanning tickets at the main gate.

 

PARK OPERATIONS:

Performs OPERATIONS duties beginning with Play Area Attendant and progresses to full Ride Operator as assigned.  Learn and follow detailed ride operating procedures listed in Standard Operating Procedures manuals.

 

EXPERIENCE:

Join the EXPERIENCE Team to deliver memorable experiences at our shows, education classes, building experiences and costume character meet and greets. You’ll play a key support role and responsibilities will range from show usher, helping guests at LEGO building areas and taking on the key role of a costume character or escort.

 

BUILDING BLOCKS:

These elevated opportunities are part of