Meal Ordering Assistant

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position is responsible for providing administrative support for the meal ordering process in a multi-airline unit.

Annual Hiring Range/Hourly Rate:

•       $19.00 Per Hour

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Employee Discounts
• Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:
• Answers all incoming telephone calls and dispatches calls appropriately.  
• Generates billing information, produces check sheets and receives flight loads/meal counts.  
• Performs other duties as assigned by the Unit Manager.

Qualifications

Education:
• High School Diploma

Work Experience:
• 1 year of general office experience

Technical Skills: (Certification, Licenses and Registration)
• Must be detail oriented and organized
• Must have very good basic math skills
• Some computer knowledge required
• Good work attendance and work performance

Language / Communication Skills:
• Effective oral communication skills
Job Dimensions

Geographic Responsibility: Unit

Type of Employment: Full-time / Part-time

Travel %: None

Exemption Classification: Non-Exempt

Internal Relationships: Unit employees

External Relationships: N/a

Work Environment / Requirements of the Job: Normal Office Environment

Budget / Revenue Responsibility: (Local Currency)Organization Structure

Direct Line Manager (Title): GM, Unit or Dir, Supply Chain, or Spv, Ops

Dotted Line Manager (Title, if applicable):  N/A

Number of Direct Reports: N/A

Number of Dotted Line Reports:

Estimated Total Size of Team: 2

gategroup Competencies Required to be Successful in the Job:
• Thinking – Information Search and analysis & problem resolution skills
• Engaging – Understanding others, Team Leadership and Developing People
• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively
• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus.

Demonstrated Values to be Successful in the Position 

Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility and Respect. To demonstrate these Values, we expect to observe the following from everyone: 
 

Excellence

• We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires.
• We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves.

Passion

• Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care.
• We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks.

Responsibility

• We care about what we do, and we understand the impact we have on others and the planet.
• We always look out for each other –creating a safe workplace environment is everyone’s responsibility.

Respect

• Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals.
• We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup.

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.  Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.  In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the es