AVP, Digital Scrum Master

Job Description:

Role Summary/Purpose: 

Synchrony is looking for a talented and passionate Scrum Master to join our team, focused on leading the delivery of customer facing servicing development across all Synchrony businesses and clients. This Scrum Master will work on a dynamic team with the goal of leading innovative banking solutions to production. This individual will be responsible in leading agile teams as the Scrum Master for the delivery of prioritized initiatives on the consumer servicing platform. Additionally, the individual will be leading in production support prioritization with key stakeholders and identifying / pursing improvements. 

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

You’re the one we’re looking for if you: 

• Are comfortable tackling new challenges and ways of working 

• Are driven and experienced in the Agile framework 

• Are comfortable challenging your peers and leadership team 

• Can prove yourself quickly and decisively 

This role is responsible for collaborating with digital product owners, technical leads, partners and other stakeholders in delivering a seamless and speedy experience for customers engaging in our web servicing platform 

The ideal candidate will have a strong project management background with a focus on technology, front end integrations and the Agile framework, as well as high technical acumen and a proven track record of delivering critical initiatives. 

Essential Responsibilities: 

• Passionate about leading development teams with a servant leadership mentality 

• Collaborate with technical and business stakeholders to understand partner requirements and motivate the team to plan and deliver innovative solutions against them 

• Generate progress reports indicating velocity, burn-down, etc. 

• Communicate and facilitate effectively across diverse audiences within and outside of the Agile Team (program peers, key stakeholders, executives and clients) 

• Manage a diverse development team consisting of application architects, application engineers, quality engineers, and third-party contractors. 

• Coach Agile behavior, leading by example 

• Facilitate Agile Ceremonies: Daily Scrum, Backlog Refinement, Sprint Planning, Demos/Reviews, Retrospectives, and release planning. 

• Manage Sprints - keeping order, process, delivery, priorities accurate and on time 

• Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team; actively identify and remove waste and distractions 

• Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines 

• Advocate for autonomous, self-organizing, empowered, and continuously improving teams 

• Perform other duties and/or special projects as assigned 

Qualifications/Requirements: 

• Bachelor's Degree and 4+ years of IT experience or equivalent leadership program experience, or in lieu of degree High School Diploma/GED and 6+ years of IT experience. 

• Experience in developing and implementing information systems and project management experience 

• Ability and flexibility to travel for business as required

Desired Characteristics: 

• Experience and knowledge of mobile and web technology and development approaches.

• Experience managing offshore resources, organizing and motivate large cross-functional teams.

• Experience managing projects in large banking and financial services companies

• Experience managing multiple scrum teams in parallel

• Strong business acumen and superior decision-making skills

• Superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups

• Strong cross-functional team player with the ability to work seamlessly across a matrix organization

• Creativity, enthusiasm and energy with a strong customer "can do" attitude and result oriented.

• Hands on, self-motivated professional style with the ability to effectively prioritize multiple initiatives

• Ability to understand technical requirements of projects and