Sr. IT Desktop Support Specialist- Springfield, VA, must have a TS/SCI with CI Poly security clearance, 100% on site.

Date Posted:

2024-06-06

Country:

United States of America

Location:

VA146: 8320 Alban S100, Springfield 8320 Alban Road Suite 100, Springfield, VA, 22150 USA

Position Role Type:

Onsite

At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today’s mission and stay ahead of tomorrow’s threat. Our team solves tough, meaningful problems that create a safer, more secure world. 

Raytheon is seeking a talented and experienced Sr. Information Technology (IT) Desktop Support Specialist to join our team in Springfield, VA location.  This candidate will collaborate with a diverse team to support exciting, critical programs with classified environment. Success in this role means you are able to develop, implement and maintain secure, cost-efficient environments across various classified programs. Springfield, VA is a Raytheon government Customer location, where the work will be performed 100% onsite.

What You Will Do:

• Install, test, and repair telecommunication and information technology hardware, software, and circuits to include, Desktop hardware, workstations, printers, monitors, KVM's, telephones.
• Experience working with of VTC, VoIP, Voice Gateways, and CISCO Call Manager.    
• Analyze, troubleshoot, and repair equipment, Update tickets in ticketing system. 
• Assist problem management network engineers perform root cause analysis of chronic or persistent incidents and recommend / implement corrective solutions.   
• Interact with users resolving problems
• Provide basic application training and maintain awareness of state-of-the-art office automation technology.  
• interact with users resolving technical problems

Qualifications You Must Have:

• Typically requires bachelor’s degree and minimum of 2 years of prior relevant experience.
• Must have an active and transferable U.S. government issued TS/SCI with CI Poly security clearance prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.
• Candidate must have a current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP) or Cisco Certified Network Associate (CCNA)-Security

• Experience with resolving desktop software and hardware incidents

• Experience with supporting end-users

• Experience with the installation and configuring of IT desktop equipment

Qualifications We Prefer:

• Excellence communication and customer-facing skills
• Strong oral, written and interpersonal skills.
• Ability to follow instructions and processes with minimal instruction.
• Excellent problem-solving skills
• Understanding of Service Now, NETS or other ticketing process
• CompTIA Security+
• Telephone/Video Support
• Networking
• Experience with Active directory
• Familiar with Windows office suite

What We Offer:

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Trust, Respect, Accountability, Collaboration, and Innovation.

Learn More & Apply Now!

RTX solves some of the toughest challenges in aerospace and defense. That requires expansive thinking and bold innovation – and that, in turn, requires a culture that is diverse, equitable and inclusive.

We embrace individuality and diversity of thought to fuel opportunity for our employees, our customers, and our communities. We work toward progress, knowing that a more inclusive world is critical to our mission. Not just in this moment, but always.

The salary range for this role is 64,000 USD - 128,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefit