Lead Digital Business Analyst

Company Overview

WHO WE ARE:

 

Allied Air Enterprises is a division of Lennox International.  We bring together the collective strengths of seven comfort brands – Armstrong Air, AirEase, Concord, Ducane, Allied, Allied Commercial and Magic-Pak to give distributors and dealers the ultimate source for heating and cooling solutions.  From compact residential applications to large commercial projects, Allied Aire Enterprises redefines ease-of-business through breadth of product, resources and competencies unparalleled in the market.

 

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Job Description

 

WHAT YOU'LL BE DOING:

As the Digital Lead Business Analyst reporting to the Digital Solutions Manager, you will:

• Support the launch of strategic e-commerce and digital programs
• Build and maintain a repository of requirements and process flow documentation
• Collaborate with business representatives and subject matter experts to develop requirements documentation, data scenarios, and build process excellence for eCommerce and Digital Marketing programs and projects
• Maintain backlogs

You must thrive in a fast-paced, ambiguous, and constantly evolving environment, possess natural analytical thinking, and effectively communicate complex concepts to non-technical users.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Demonstrate a strong understanding of marketing technologies and customer experience to support digital strategy development across business segments, markets, and brands
• Collaborate with customers, partners, and internal teams to identify market problems, new opportunities, and improve customer experience
• Break down complex roadmap objectives into manageable projects, initiatives, or features
• Analyze end-to-end processes and system requirements, documenting and recommending improvements for strategic initiatives
• Collect and log customer feedback to support product enhancements and process improvements
• Lead teams in documenting functional and non-functional requirements using various elicitation techniques, ensuring alignment with business strategy
• Maintain product documentation, including use cases and detailed configuration and design specifications
• Support product backlog grooming by managing requirements, enhancements, production defects, and tasks
• Collaborate with the Sr. Digital Manager on project execution, including releases, programs, and portfolio management
• Recommend process optimizations and improvements
• Participate in evaluating new platforms, tools, and technologies
• Develop training materials and process improvements
• Demonstrate strong organizational skills and attention to detail, effectively managing multiple priorities
• Exhibit excellent interpersonal and communication skills, translating technical information for non-technical audiences
• Display a proactive, forward-thinking attitude and creative problem-solving ability

Qualifications

WHAT WE ARE LOOKING FOR:

 

EDUCATION & EXPERIENCE

• A BS or MS in Computer Science, MIS, or a related field. 
• 8-10 years of related experience and/or training is required. Certifications are a plus.

SKILLS & COMPETENCIES

• Proven Business Analyst experience working with packaged eCommerce or CMS platforms at an agency and/or client-side for large, matrixed marketing organizations
• As a member of the Digital Marketing team, data-driven planning and reporting will be critical to success
• Demonstrated experience with industry best practices and an understanding of different technologies.
• Ability to think ahead to forecast issues and market changes and resolve challenges with the business, teams, vendors, partners, and Product Managers.
• Familiarity with Agile, Waterfall and hybrid methodologies processes and application development lifecycle
• Strong written and oral communication abilities
• Experience with PaaS, SaaS, DaaS platforms is a plus

 

WHAT WE OFFER: 

Lennox of