Junior IT Support | Helpdesk (L2) - Hybrid | Lisbon

<p>Boost IT is a Portuguese technology consultancy company, we are integrated into one of the most entrepreneurial groups in Portugal, with investment in more than 30 companies.</p> <p>We want to be known for being the most dynamic, energetic and reliable company to operate in the market and, for that, we want to count on you.</p> <p>If you're passionate about technology and want to work on the most relevant technology projects, then this ad could be for you!</p> <p>Boost IT. Doing IT. Better</p> <h2 id="tasks">Tasks</h2> <p>Handle and resolve <strong>technical incidents</strong> of medium to high complexity (L2 level)</p> <p>Provide user support and perform <strong>problem diagnosis</strong> via various communication channels</p> <p>Follow up and document issues in internal systems (e.g. <strong>ServiceNow</strong>)</p> <p>Work closely with other technical teams to escalate and resolve issues efficiently</p> <h2 id="requirements">Requirements</h2> <p>Degree in <strong>Computer Engineering</strong>, <strong>Information Technology</strong>, or relevant technical certification/course</p> <p><strong>Fluent English</strong> (mandatory)</p> <p>Solid knowledge of:</p> <ul> <li><strong>SQL</strong></li> <li><strong>UNIX/Linux</strong> environments</li> <li><strong>ServiceNow</strong> or other ticketing systems</li> </ul> <p>Strong problem-solving skills and customer-oriented mindset</p>