SalesForce Senior Expert

This is a remote position.

• Provide 2nd and 3rd-level support for Salesforce-related issues within the client's organization, ensuring timely resolution of incidents.
  
• Manage and optimize Salesforce configurations in line with business requirements and evolving needs.
  
• Handle incident management, troubleshooting, and root cause analysis to minimize business disruption.
  
• Collaborate with technical teams to implement updates, patches, and enhancements to the Salesforce platform.
  
• Maintain detailed documentation of Salesforce configurations, processes, and issue resolutions.
  
• Ensure compliance with agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
  
• Proactively identify areas for system improvements and drive their implementation.
  
• Act as the primary point of contact for the client’s Salesforce-related queries, providing guidance and recommendations.
  

Requirements

• 5+ years of experience in Salesforce support and development, preferably in an AMS environment.
  
• Proven expertise in Salesforce configuration and customization.
  
• Strong incident management experience, with the ability to prioritize and resolve complex technical issues.
  
• In-depth understanding of Salesforce features, capabilities, and limitations.
  
• Experience working with business users and technical teams to translate business needs into Salesforce solutions.
  
• Excellent communication skills, both written and verbal, in English (Polish or German language skills are a plus).
  
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Advanced Administrator, or Salesforce Developer) are highly desirable.
  

Benefits

• Solid, competitive salary.
  
• Work in multilingual, multinational and multicultural environment on international projects
  
• Medical care