Guest Services Desk Agent (Winter)

Description:
As a Guest Services Desk Agent, you will be responsible for all concession sales, activities, season’s passes, and lift tickets. In this multi-faceted role, you will actively provide guest information regarding Panorama Mountain Resort - events, services, facilities and assist guests in booking winter activities. You have lots of energy and are more than happy to help as needed within with the Guest Service Department.

Essential Functions:
• Must possess an extensive knowledge of activities, events, resort amenities and surrounding area information.
• Open & closing procedures of the Guest Services Desk
• Book concessions, activities and special events for Panorama guests.
• Process season’s passes and daily lift ticket sales and adjustments.
• Provide ongoing communication between shifts, with supervisors and with concessions. Ensure all methods of communication are correct and updated regularly.
• Accountable for dept. area daily maintenance of grounds, equipment & amenities
• Help out as needed with tasks within the Guest Services dept.

Experience/Requirements:
• Previous front desk, customer service desk experience preferred.
• Post-secondary College/University, in relation to recreation or business hospitality preferred.
• Administrative experience in systems set up preferred.
• Experience in guest relations and cash handling a must.
• Intermediate to advanced computer skills in relation to Point of Sale systems, Resort ticketing program (RTP) and Microsoft applications.
• Able to work evening and weekends as required.