Job Description Summary

In this role, the Biomedical Technician II will properly respond to service calls to evaluate, diagnose, perform repair and planned maintenance (PM) on progressively complex customer’s biomedical equipment and drive customer satisfaction through Service Excellence.  

This role is located in San Ramon, CA

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. 

Job Description

Responsibilities:

• With minimal supervision, evaluate progressively complex, customer biomedical equipment issues, implement appropriate repairs; as assigned, perform planned maintenance (PM), safety and environmental inspections and maintain effective customer relations.  Follow appropriate GE policies, procedures, hospital protocol and complete necessary documentation. 

• Maintain daily communications with customers, to ensure resolution and proper follow-up, leading to customer satisfaction. As instructed, implement GE / customer facility contract, supporting business goals and objectives.    

• May assist more and less experienced technicians on basic and complex repairs /resolution respectively.   Work as a member of local team to provide efficient service delivery to all accounts within assigned area.  When trained, share on-call / pager responsibility.

• Document all repair actions and submit reports/summaries according to schedule.  Ensure proper care of spares, tools and test equipment and ensure calibration.  Maintain approved parts inventory. Manage vendor’s service delivery processes in compliance with GE policies, as instructed. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment through formal instruction.

• Meet Health and Human Services, Environment Health and Safety requirements and/or all other applicable regulatory requirements.

• Perform other related duties as assigned.

Requirements:

• Minimum of High School Diploma/GED required AND a minimum of one-year military experience or other equivalent formal training in maintaining electronics, electromechanical or medical equipment OR minimum of an Associates degree in Electronics or Mechanical Principles.

• Minimum of two years of experience performing troubleshooting and planned maintenance on basic biomedical equipment following current standards, code and procedures to ensure safe and effective operation of those devices.

• Proficiency in completing electronic documentation using PDA and computer skills.

• Previous experience developing and maintaining good customer relations.

• Willing to occasionally travel outside of assigned region.

Preferred Qualifications:

• Certified Biomedical Electronics Technician (CBET) desired.

• Previous experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment. Previous experience in a hospital setting.

• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.

• Experience interfacing with both internal team members and external customers as part of a solution based service process.

• Change agent and process-oriented.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

 

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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For U.S. based positions only, the pay range for this position is $56,560.00-$84,840.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and locatio