Customer Support Manager

Do you want to make a positive impact and directly contribute to the improvement of work life? Can you bring the best out of your team? And can you overcome challenges and solve problems? Continue reading to see if the Customer Support Manager role at Workwize is something for you!

Do you want to make a positive impact and directly contribute to the improvement of work life? Are you able to get the most out of your team? Are you able to overcome obstacles and solve problems? Continue reading to see if Workwize's Customer Support Manager position is the perfect fit for you!

Start date 1st of march, 40 hours per week.

Workwize. Impacting the world by enabling the hybrid working model

Hybrid working has become the new way of working and it’s here to stay. We love to help companies connect with their employees and help them show they care by setting them up with the right equipment to enable success. We help companies to provide, maintain and manage all remote office equipment and services by centralizing this into one platform. We enable an inspiring group of forward-thinking companies to realize their growth potential and make a real impact on the world. Workwize currently has over 15.000 users in the European market and beyond. Are you in for a great adventure by jumping into a market that is growing at the speed of light? Let’s meet!

Your role
As Workwize's Customer Support Manager, you are responsible for managing the support team and overseeing the customer support day-to-day business. You make sure that Workwize's users get excellent service in order to improve their overall platform experience. Meanwhile, you'll look for ways to improve our user experience and formulate these insights to the product and operations team.

You assure that our Customer Support Team is well-trained and has access to the most up-to-date tools and information in order to provide best-in-class service. Whilst adapting to Workwize's ever-changing environment, you will also build and implement new processes to improve quality and efficiency.

The Customer Support Manager reports directly to our Head of Operations and collaborates closely with the operations, product and customer success managers to ensure that our service is continually improving. You are the customer's voice as we build new products and you report out with data-driven and actionable insights to improve Workwize's overall performance and impact.

Our Team

Becoming part of Workwize means making an impact. We make sure that we will contribute to the change in the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and ease. We consist of a rapid growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus you can find them all at Workwize and are always on the look-out for the next original ideas to reach more consumers and create the best value for our customers.

Workwize offers:

• A managerial position in which you continue to grow
• Ability to change working environment between home and the office
• The best working set-up, both at home and the office in the centre of Amsterdam
• Working in a young, flexible and entrepreneurial environment
• Daily team lunches
• Monthly Suprise Events
• Salary: between € 2600 and € 3400 gross a month

We are looking forward to meeting you and see if there is a match with the Workwize team!

Requirements

Our Customer Support Manager Is:

• Assertive; you are self-motivated, proactive and always looking for opportunities to grow
• Transparent & Honest; you mean what you say and are not afraid to express yourself
• Flexible; you can thrive in a changing and fast paced environment
• Responsible; you take ownership, set your own priorities and follow through on them. And if you need assistance, you will always reach out to the team
• Ambassador of hybrid working; you support the hybrid working policy

Job Requirements

Skills and Qualifications

• Bachelor’s degree
• High problem solving skills
• Critical and attention to details
• 3+ years work experience
• Experience in managing customers in B2C or B2B
• English & Dutch communication skills, business level

Characteristics